Nicole Geyer
Ligonier
Summary
Motivated professional with a strong desire to excel in a challenging work environment. Demonstrated proficiency in various computer applications, showcasing a solid technical skillset. Excellent communication and customer service abilities, adept at handling interactions with physicians, employees, patients, and their families with tact and sensitivity. Known for exceptional multitasking capabilities and ability to efficiently manage multiple phone lines, consistently delivering top-notch customer service. Effective verbal and written communication skills contribute to providing exceptional support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intake Representative
Health Net, Inc. / Centene
02.2022 - Current
- Enter specific data/information from physicians' requests into a medical management authorization system, achieving required production quota/quality standards
- Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
- Accounts accurately for personal production via a production report that includes outcome data such as closed transactions, duplicative transactions and requests
- Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
- Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
- Key components of this responsibility are objectively identifying problems, recognizing patterns, and determining solutions
Unit Clerk
ExcelaHealth Latrobe Hospital
06.2011 - 06.2024
- Performs clerical and secretarial activities
- Assists nurses with needed tasks
- Functions as a unit receptionist
- Maintains patient records
- Enters charges into information systems accurately
- Maintains a neat and orderly work environment
- Communicates with patients/families using age appropriate language
- Collects and enters complete and accurate data/patient demographic into the information system
- Performs downtime procedures correctly
Education
Associates Degree - Medical Administration
Cambria Rowe Business College
Indiana, PA06.2011
Skills
- Patient confidentiality
- Call center experience
- Insurance verification
- Medical terminology
- Data entry proficiency
- Healthcare industry
- Multi-line phone systems
- Charting and clinical documentation
- Confidentiality
- Multi-line phone operations
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Adaptable and flexible
- HIPAA compliance
Certification
Full Covid Vaccine
Timeline
Intake Representative
Health Net, Inc. / Centene
02.2022 - Current
Unit Clerk
ExcelaHealth Latrobe Hospital
06.2011 - 06.2024
Associates Degree - Medical Administration
Cambria Rowe Business College
Full Covid Vaccine
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