Nicole Golyanov

Administrator – Nail Salon
Client relations, operations, and bilingual support in a fast-paced salon environment

• Manage social media accounts, respond to messages, and handle all online bookings and appointment scheduling.
• Collect deposits and process payments, ensuring smooth and accurate transactions.
• Provide front-desk customer service and support, including assisting with English-Russian translation to bridge the language gap for clients and staff.
• Gather and relay customer feedback to improve service quality and client satisfaction.
• Help maintain a clean and organized salon environment, contributing to a positive client experience.

Tanning Salon Associate
Customer service and operations in a wellness-focused retail environment

• Manage memberships, product purchases, and appointment bookings while providing personalized customer support.
• Apply knowledge from certification training on the science, safety, and effects of tanning to educate and guide clients.
• Maintain cleanliness and sanitation standards throughout the salon to ensure a safe and welcoming environment.
• Regularly work solo 9–5 weekend shifts, handling all front-desk and operational responsibilities independently.

Team Member & Trainer – Chopt Creative Salad Co.
Cashiering, food prep, and operations in a fast-casual restaurant environment

• Worked closely with a team of 3–4 to prepare salads, fulfill takeout orders, and manage in-store transactions as a cashier.
• Monitored food inventory throughout shifts, proactively restocking ingredients to maintain smooth service.
• Regularly handled both opening and closing responsibilities, ensuring store readiness and cleanliness.
• Promoted to trainer role, responsible for onboarding and guiding new team members.

Oncology Research Intern – University of Pennsylvania
Selective virtual research program focused on global oncology and cancer nutrition

• Selected through a competitive application process to participate in a global oncology internship alongside professionals and students from around the world.
• Attended virtual seminars led by oncologists worldwide, gaining exposure to current topics in cancer care and research.
• Conducted research on the impact of nutrition on cancer using Drosophila (fruit flies) as a model organism.
• Collaborated with a team to analyze findings and presented research to an audience of over 100 participants.

Team-based retail and customer service experience in a fast-paced bakery setting

• Collaborated with a team of 7 to package and fulfill customer and business orders, especially during high-volume holiday seasons.
• Managed front-of-house operations, including processing transactions (card, cash, and check) and taking custom orders.
• Provided personalized customer service by offering product recommendations and samples to enhance the shopping experience.
• Promoted twice in recognition of strong performance, reliability, and leadership within the team.

Neurosurgery Intern – NYU Langone Health
Shadowing and administrative support in a clinical neurosurgery setting

• Shadow nurse practitioners to gain firsthand insight into their roles, responsibilities, and patient interactions.
• Observed a wide range of neurosurgical patients and had the opportunity to ask questions to deepen clinical understanding.
• Assisted daily with organizing patient files and maintaining order in administrative spaces to support workflow efficiency.

Seasonal Restaurant Hostess
Front-of-house support in a fast-paced, team-oriented dining environment

• Greeted and seated guests efficiently, managing table flow and coordinating with a team of 10 waitresses to ensure smooth service.
• Took and processed takeout orders accurately, both in-person and over the phone.
• Assisted with bussing tables and maintaining cleanliness throughout the restaurant floor to support a positive dining experience.
• Played a key role in peak summer operations, adapting quickly to high customer volume.