Nicole Grimes
Washington
Summary
Experienced in mentoring and training staff, focusing on effective delivery techniques and innovative teaching strategies that enhance learner engagement. Demonstrated ability to optimize server performance through coaching and collaboration with team members. Proven track record in customer service, addressing inquiries promptly and ensuring patron satisfaction through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Server Trainer
Buffalo Wild Wings
Washington
01.2024 - Current
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Coached staff members on best practices for optimizing server performance levels.
Personal Shopper
Sam's Club
Washington
04.2023 - 10.2023
- Followed proper procedures when accepting returns or exchanging items for customers.
- Responded promptly to customer inquiries via phone calls or emails.
- Researched new products and brands to offer customers the most up-to-date selection.
Bartender
Stoney Point
Jefferson
03.2023 - 06.2023
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Assisted in setting up the bar for service shift.
Education
High School Diploma -
Beth Center High School
Fredericktown, PA05-2025
Certified Bartender And Mixologist -
Winestein And Cocktails
Belle Vernon, PA11-2022
Skills
- Customer service
- Inventory management
- Staff training
- Effective communication
- Team collaboration
- Problem solving
- Food running skills
- Dining customer service
- Patron satisfaction
- Item promotion
- Exceptional communication
- Server management
Timeline
Server Trainer
Buffalo Wild Wings
01.2024 - Current
Personal Shopper
Sam's Club
04.2023 - 10.2023
Bartender
Stoney Point
03.2023 - 06.2023
High School Diploma -
Beth Center High School
Certified Bartender And Mixologist -
Winestein And Cocktails