Nicole Groninger
Liverpool
Summary
Dynamic sales professional with extensive experience at American Eagle Outfitters, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective merchandising and inventory control. Adept at mentoring staff and driving sales growth while maintaining high standards of cash handling and operational efficiency.
Overview
13
13
years of professional experience
Work History
Sales Service Representative
Fulton Bank
Mt. Pleasant Mills
04.2024 - Current
- Offered ongoing support to customers in
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
PCA
Geisinger Medical Center
Danville
12.2023 - 02.2024
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Responded to bell or light signal calls to assist patients with needs.
Store Manager
American Eagle Outfitters
Selinsgrove
06.2021 - 07.2023
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Merchandising Specialist
Old Navy
Selinsgrove
12.2019 - 06.2021
- As a specialist I am responsible for supporting our management team by performing functional task as assigned
- I act as a mentor and role model for behaviors and executions of task in specific areas of expertise
- I also am responsible for enhancing customer experience by using all Omni channels we offer
- I am responsible for sales and service leadership and collaborating effectively with all employees
- I am also responsible and accountable to personal goals which contribute to overall store goals and results
Cashier/Sales/Stock
The Villiage Merchants
Richfield
11.2015 - 11.2016
- Operate office equipment, such as fax machine, copiers, or phone system
- Great visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs
- Inspect merchandise or product to determine value
- Count money in cash drawer at the beginning of shift to ensure that the amounts are correct and that there is adequate change
- Stamp, attach, or change price tags
- Receive, open, and unpack items
- Clean display cases, shelves, and aisles
- Receive payments by cash, check, credit card, voucher, or automatic debits
- Exchange money, credit, and make change for customers
Store Lead
The Children's Place
Selinsgrove
10.2012 - 09.2013
- Direct, plan, or implement policies, objectives, or activities
- Resolve customer complaints regarding sales and services
- Set floor plans and oversee them
- Receive payments by cash, check, credit card, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Exchange money, credit, and make change for customers
- Issue receipts, refunds, credits, or change to customers
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
Education
certificate - Cosmetology, Cosmetology Teacher
Empire Beauty School
Shamokin Dam, PA01.2009
East Juniata -
McAlisterville, PA01.2004
Skills
- Store Lead
- Sales
- Cash Handling
- Customer Service
- Time Management
- Merchandising
- Inventory Control
- Retail Sales
- Store Management Experience
- Retail Management
- Mentoring
- Pricing
- Payroll
- Sales Management
- Management
- Recruiting
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Service Representative
Fulton Bank
04.2024 - Current
PCA
Geisinger Medical Center
12.2023 - 02.2024
Store Manager
American Eagle Outfitters
06.2021 - 07.2023
Merchandising Specialist
Old Navy
12.2019 - 06.2021
Cashier/Sales/Stock
The Villiage Merchants
11.2015 - 11.2016
Store Lead
The Children's Place
10.2012 - 09.2013
certificate - Cosmetology, Cosmetology Teacher
Empire Beauty School