Nicole Guglielmi
Malvern,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Adapt Health
02.2023 - Current
- Provided customer support for durable medical equipment (DME), assisting patients with product knowledge, usage questions, and scheduling equipment efficiently and in a timely manor.
- Managed high value inbound and outbound calls while maintaining professionalism and empathy. Up to 100+ Calls a day.
- Verified insurance eligibility and benefits, ensuring accurate documentation and compliance with payor requirements.
- Coordinated with insurance providers to obtain prior authorization and resolve denial claims.
- Maintained detailed and accurate patient records in compliance with HIPAA regulations.
- Provided training and mentorship to new team members, improving onboarding efficiency.
- Successfully worked in a fully remote environment, maintaining productivity and and accountability with minimal supervision.
Third party administrator
MRO Corporation
02.2021 - 08.2023
- Implemented and enforced HIPAA policies and procedures for date access, disclosure, and minimum necessary standards.
- Ensured full compliance with HIPAA Privacy, Security, and breach notification rules.
- Managed and safeguarded Protected Health Information (PHI).
- Conducted regular HIPAA risk assessments and audits to identify vulnerabilities and corrective actions.
- Ability to work independently and manage time effectively in a remote environment.
Barber
Ultimate – Barber
01.2016 - 01.2021
- Provide technical hair services including but not limited to coloring, cutting, trimming and use of a straight razor
- Analyze hair and scalp conditions while providing basic treatment or advice for beauty care solutions
- Cross sell brands
- Ensure the cleanliness of tools and station
Officer manager
Salon Settore
01.2012 - 01.2016
- Managed phone line and facilitated over 20+ calls/day with clients, staff and vendors
- Smoothly managed the day-today front desk operations for a busy salon
- Coordinated pick and delivery of mail services, unpacked inventory and stocked supplies
- Coordinated 5 stylist's busy schedules
- Maintained a clean and organized waiting and work areas
- Mastered POS systems to handle payments ranging from $500 - $1500 a day
Education
HS diploma -
Renaissance Academy
01.2009
cosmetology program - undefined
Pulse Beauty Academy
01.2010
Skills
- Time management & self-discipline
- Independent work and problem solving
- Remote communication (written & verbal)
- Meeting deadlines without supervision
Timeline
Customer Service Representative
Adapt Health
02.2023 - Current
Third party administrator
MRO Corporation
02.2021 - 08.2023
Barber
Ultimate – Barber
01.2016 - 01.2021
Officer manager
Salon Settore
01.2012 - 01.2016
cosmetology program - undefined
Pulse Beauty Academy
HS diploma -
Renaissance Academy