NICOLE HALL
Customer Service Representative/ Driver Manager
BLOOMSBURG
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced in the trucking/logistics industry. A multi-tasker who excels at staff training and leadership inspiring great customer service and customer satisfaction. Committed to personal and team success with a collaborative mindset.
Management professional with focus on strategic leadership and operational efficiency. Known for driving impactful initiatives and fostering collaborative work environment. Reliable team player with strong adaptability to changing business needs and priorities.
Overview
24
24
years of professional experience
Work History
Extended Hours Manager / Director of Extended Hours
MET EXPRESS, INC (FORMERLY METROPOLITAN TRUCKING INC)
04.2009 - 10.2025
- Directed a Team of 3-night dispatchers
- Trained all new dispatch and planning team members to provide exceptional service to customers and drivers.
- Managed schedules to maximize staffing coverage during peak seasons after hours. Providing feedback to improve productivity and performance with implementation of a corrective action plan.
- Managed a fleet of over 300 professional drivers, providing coaching and support to staff, and servicing as a key decision maker to ensure the highest quality of service for our customers.
- Implemented strategies to increase on time pick up and on time deliveries.
- Planned and dispatched drivers efficiently, while maintaining clear communication with customers To ensure all requirements are met.
- Utilized AS-400 system to communicate with drivers, handled EDI shipment tenders by accepting, rejecting, updating as needed for fleet optimization and enhanced efficiency.
- Maintained and updated tracking reports, resolved issues, provided detailed notes using Microsoft Excel and outlook.
- Provided accurate Unit tracking using Q-tracs software, coupled with Sky-Bitz for trailer location management, hours of service management.
- Ensuring all staff are up to date with DOT compliance.
Customer Service Representative/ Driver Manager
METROPOLIAN TRUCKING INC
09.2001 - 04.2009
- Handled the Eastern PA, Northern/ Southern New Jersey, New England and Southern customers
- Daily Customer calls coordinating loads for all inbound units to each area
- Assisted load planners providing loads to cover available units.
- Handled scheduling of pick ups and deliveries for daily load coverage in my area
- Maintained customer records with timely, accurate, updates via websites, email, and spreadsheets
Education
High School Diploma -
Eastern District High School
Brooklyn, NY06.1985
Skills
- Proficient in building relationships and conveying information
- Resilient in challenging environments
- Microsoft Office proficiency
- Proficient in AS/400 systems
- Experience with Sky-Bitz tracking
- Hour of Service management
- Logistics planning
- Organizational time strategies
- Risk assessment
- Risk management solutions
- Compliance with hazmat shipping regulations
- Fleet management
- Knowledge of DOT requirements
Timeline
Extended Hours Manager / Director of Extended Hours
MET EXPRESS, INC (FORMERLY METROPOLITAN TRUCKING INC)
04.2009 - 10.2025
Customer Service Representative/ Driver Manager
METROPOLIAN TRUCKING INC
09.2001 - 04.2009
High School Diploma -
Eastern District High School