Nicole Hershey
Shippensburg,PA
Summary
Dynamic Office Manager at Wellmon Medical Associates with a strong work ethic and exceptional organizational skills. Successfully enhanced clinic efficiency by implementing effective communication strategies and reducing costs through vendor negotiations. Proficient in EMR software, ensuring compliance with HIPAA regulations while fostering a collaborative team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Wellmon Medical Associates
Shippensburg, PA
12.2012 - Current
- Organized community outreach events promoting preventative healthcare measures which boosted local awareness about the importance of routine check-ups at our facility.
- Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
- Established strong relationships with vendors and suppliers to secure competitive pricing on medical supplies, ultimately lowering overall costs for the practice.
- Improved communication between medical providers and patients by creating an organized system for message relay and followup.
- Led regular staff meetings to address concerns, share updates on office policies or procedures, and encourage open communication among team members.
- Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
- Conducted regular performance evaluations for clinical staff members, providing constructive feedback and setting goals for continuous improvement in their roles.
- Enhanced office productivity by overseeing daily operations, managing staff schedules, and allocating resources effectively.
- Completed bi-weekly payroll for [Number] employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Certified Medical Assistant
Wellmon Medical Associates
Shippensburg, PA
12.2012 - 06.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information into EHR. Collected vital signs.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Phlebotomy.
- Vaccine Administration.
- Stocking exam rooms.
Certified Medical Assistant
Keystone Pediatrics
Chambersburg, PA
08.2007 - 12.2012
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as vital signs and preparation of vaccines,
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Science - Medical Assistant/Phlebotomy
Hagerstown Business College
Hagerstown, MDSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Medical practice operations
- Staff scheduling
- Team leadership
- Computer software proficiency
- Attention to detail focus
- HIPAA regulations
- EMR software
Certification
- Certified Medical Assistant, [Company Name] - [Timeframe]
Timeline
Office Manager
Wellmon Medical Associates
12.2012 - Current
Certified Medical Assistant
Wellmon Medical Associates
12.2012 - 06.2015
Certified Medical Assistant
Keystone Pediatrics
08.2007 - 12.2012
Associate of Science - Medical Assistant/Phlebotomy
Hagerstown Business College