Nicole Hofstetter
Greencastle,PA
Summary
Dynamic leader with a proven track record at Horizon Goodwill Industries, adept in staff training and problem-solving. Enhanced team motivation, leading to increased customer satisfaction. Skilled in work planning and prioritization, ensuring efficient operations at USPS and healthcare settings. Demonstrates attention to detail and a commitment to excellence, achieving significant improvements in service quality.
Overview
6
6
years of professional experience
Work History
Team Leader, Supervisor
Horizon Goodwill Industries
12.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Rual Mail Carrier Assistant
United States Postal Service, USPS
07.2022 - 08.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
CNA
The Leland
04.2022 - 07.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Fulfillment Specialist
Chewy Warehouse
01.2022 - 04.2022
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Improved order accuracy by diligently verifying product information and quantities before packaging.
CNA
Kane Regional Center-Ross
03.2019 - 10.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Pittsburgh Job Corps Center
Pittsburgh, PA04-2008
Skills
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Work Planning and Prioritization
Accomplishments
I achieved the highest amount of charity round ups for Horizon Goodwill inc
Certificate of achievement
I achieved the certificate of achievement due to my high amounts of customer round ups for the horizon goodwill mission
Timeline
Team Leader, Supervisor
Horizon Goodwill Industries
12.2023 - Current
Rual Mail Carrier Assistant
United States Postal Service, USPS
07.2022 - 08.2023
CNA
The Leland
04.2022 - 07.2022
Fulfillment Specialist
Chewy Warehouse
01.2022 - 04.2022
CNA
Kane Regional Center-Ross
03.2019 - 10.2021
High School Diploma -
Pittsburgh Job Corps Center
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