Nicole Jordan

•Devoted teaching professional adept at building a nurturing and safe learning environment. Strong knowledge of classroom activities and teaching methods. Highly talented to work one-on-one with the students to help them understand and apply principles taught by the classroom teacher.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced office productivity by handling high volume of callers per day.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
• Maintained current and accurate medical records for patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
• Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
• Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.