Nicole Kizak
Northern Cambria,PA
Summary
Experienced professional with a strong background in customer service and bakery operations, bringing a proven ability to manage teams, optimize daily processes, and deliver outstanding client experiences. Skilled in staff training, scheduling, and performance management while also overseeing product quality, inventory control, and compliance with food safety standards. Prioritizing customer loyalty through attentive service and problem resolution, insuring repeat business and community trust. Combines hands on leadership with organizational efficiency to create smooth operations and fast paced environments while maintaining high service standards.
Overview
30
30
years of professional experience
Work History
Bakery Department Manager
Smithmyer's Superette
08.2017 - 09.2025
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Maintained professionalism and respect to customers on a daily basis
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Established team priorities, maintained schedules and monitored performance.
- Flexible and adaptive to a fast paced work environment
- Organizing and prioritizing tasks to meet deadlines efficiently.
Food Service Chief
United States Marine Corps
06.1995 - 06.2003
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 20 team members.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maintain professionalism and discipline at all times
Education
Associate of Arts - Culinary Arts
IUP Academy of Culinary Arts
Punxsutawney, PA08-2000
Skills
- Fulfillment coordination
- Employee scheduling
- Supervisory experience
- Clear communication
- Proficient time management
- Effective workload management
- Commitment to service quality
- Strategic planning
- Customer focused communication
Timeline
Bakery Department Manager
Smithmyer's Superette
08.2017 - 09.2025
Food Service Chief
United States Marine Corps
06.1995 - 06.2003
Associate of Arts - Culinary Arts
IUP Academy of Culinary Arts