NICOLE MIHLFRIED
Cranberry Twp,PA
Summary
Results-oriented Territory Sales Manager with expertise in communication and negotiation. High energy level and passion to provide superior quality customer service as well as creating solutions for customers to drive loyalty, retention and revenue. Excel at interfacing with others at all levels and promoting strong working relationships.
Overview
16
16
years of professional experience
Work History
Used Vehicle Sales Manager
Ryder Transportation
04.2022 - Current
- Improved used vehicle sales by implementing effective marketing strategies and providing exceptional customer service
- Increased Gross Revenue by 4% first year started
- Developed loyal customer base through consistent follow-ups, resulting in repeat business and referrals.
- Successfully resolved customer complaints and concerns, resulting in high levels of satisfaction and sustained goodwill for dealership
- 89% customer satisfactory rate
- 6th highest response rate for VOC
- Provide hands-on guidance to commercial truckers and business owners who rely on Ryder to grow their fleet affordably. Making sure to find the right truck for their unique needs from our unmatched inventory of trucks
- Implement marketing, sales and customer satisfaction in order to increase retail sales productivity, maximize proceeds and gains on used vehicle sales
- Actively promote Ryder’s Used Truck division along with Ryder’s financing initiatives, warranties, maintenance packages and other value-added services through advertising, direct mail, prospect list development, walk-ins, and cold calls
- Work closely with district and regional maintenance management to ensure that vehicles are accepted for sale in Road Ready Condition while maintaining inventory control
Territory Manager
Penn Power Group
04.2019 - 04.2022
- Identified new business opportunities through cold calling, networking, marketing, prospective database leads and personal visits to potential customers.
- Facilitated sale of Detroit Diesel, Allison Transmission, Carrier, TICO, and Mobile Fleet to customers.
- Prospected to increase sales pipeline and converted leads into new customers.
- Documented detailed customer interactions daily using CRM to capture data in processing system.
- Managed portfolio of 94 accounts and $1.49 million dollars in sales.
- Produced weekly KPI reports for review by assistant manager.
- Maintained existing customers through regular communication and effective account management.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Service Solution Specialist
Penn Power Group
03.2017 - 04.2019
- 2018 Service Advisor of the year
- Strong communication skills with other internal departments to meet customers’ needs/deadlines
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Recommended new or alternative products and services to customers.
- Answered customer questions about billing, and account issues.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Trained new personnel regarding company operations, policies and services.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Vehicle Sales Representative
Ryder Transportation
07.2013 - 03.2017
- Responsible for coordinating and maintaining vehicle status with shops and outside repair shops
- Manage unit files and sales recording systems including titling, licensing, and legal sale documents
- Responsible for relationship management with businesses, financial institutions, and customers from sales agreement through the end of the warranty period along with selling all ancillary products (Finance and Extended Warranty) to meet customer needs
- Accountable for all vehicle inventory movement within the UTC's area of operations, including offsite and satellite locations
- Maintain key tracking system for inventory management and vehicle security
- Liable for the Northeast Customer Survey Index Report
- Hand selected by VP of Asset Management to implement and build internal website
Sr. Rental Representative
Ryder Transportation
03.2011 - 07.2013
- Trained three new employees by reviewing company processes and sustaining open communication
- Managed outside rentals for the Greater Ohio Western PA business unit thus reducing the amount of billing errors and money spent on outside vendors
- Surpassed revenue goal the last two years.
- 2011- increase of 23.7%
- 2012- increase of 18.5%
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
Rental Manager Trainee
Ryder Transportation
09.2008 - 03.2011
- Responsible for both inbound and outbound sales, establishment of sales process, coordination of inventory levels, and maximizing rate opportunity in response to current market conditions
- Drastically changed locations revenue by 16% from September 2008- September 2009
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction leading to strong customer relationships
- Averaged 91% for Customer Satisfaction Indicator Report
Education
Bachelor of Science -
Smeal College of Business Administration
University Park, PA05.2007
Skills
- Customer Service
- Detail-Oriented
- Relationship Building
- Problem Solving
- Lead Generation
- Territory Management
- Cold Calling
- Client Base Retention
- Sales Targeting
Accomplishments
- Increased sales volume by adding 32 new accounts that spent $182,000 from May 2020- December 2021
- Nurtured Book of Business to spend 1.38 million dollars in 2020 and 1.49 million dollars in 2021
- Achieved 90% of YTD goal in 2020 during Covid
- Achieved 98% of YTD goal in 2021
Timeline
Used Vehicle Sales Manager
Ryder Transportation
04.2022 - Current
Territory Manager
Penn Power Group
04.2019 - 04.2022
Service Solution Specialist
Penn Power Group
03.2017 - 04.2019
Vehicle Sales Representative
Ryder Transportation
07.2013 - 03.2017
Sr. Rental Representative
Ryder Transportation
03.2011 - 07.2013
Rental Manager Trainee
Ryder Transportation
09.2008 - 03.2011
Bachelor of Science -
Smeal College of Business Administration
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