NICOLE MOORE
Panama City,PANAMA
Summary
Versatile professional with a solid background in customer service and operations. Recognized for strong communication and problem-solving skills, consistently delivering positive outcomes in fast-paced environments. Eager to contribute to organizational success through innovative solutions.
Dynamic and adaptable professional with extensive experience in resolving issues and enhancing operations. Known for exceptional teamwork and a friendly demeanor, ready to leverage expertise to drive customer satisfaction and operational improvements.
Overview
13
13
years of professional experience
Work History
Alorica
Customer Service Represenative
Juan Diaz
06.2023 - 02.2026
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
IQOR PANAMA
AGENT OF CUSTOMER SERVICES
TRANSISMICA PLAZA DIGICEL
05.2019 - 09.2022
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
SITEL
AGENT
Panama City,
01.2013 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
ALMIRANTE SECONDARY SCHOOL
BOCAS DEL TORO12-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Alorica
Customer Service Represenative
06.2023 - 02.2026
IQOR PANAMA
AGENT OF CUSTOMER SERVICES
05.2019 - 09.2022
SITEL
AGENT
01.2013 - 12.2015
ALMIRANTE SECONDARY SCHOOL