Nicole M. Richardson
Philadelphia
Summary
Medical Social Worker with extensive experience in optimizing patient care and enhancing client satisfaction. Specializes in psychosocial assessments, crisis intervention, and care coordination, ensuring seamless healthcare transitions. Committed to advocating for mental health needs and resource allocation to empower clients and promote independence.
Overview
28
28
years of professional experience
Work History
Social Worker, PRN
Haven Behavioral Hospital Philadelphia
Philadelphia
03.2023 - Current
- Conducted psychosocial assessments, developed individualized treatment plans with measurable goals, and monitored risk of harm to ensure client safety.
- Coordinated care as primary contact, identified discharge barriers, and arranged aftercare with community agencies to facilitate smooth transitions.
- Provided group psychoeducation, individual therapy, and family therapy.
- Communicated with the treatment team to provide safe, quality care in a therapeutic milieu.
Medical Social Worker/Medicaid Eligibility Specialist
Trinity Health PACE, Mercy LIFE West Philadelphia
Philadelphia
01.2017 - Current
- Assessed, treated, taught, and counseled participants, caregivers, and other representatives on healthcare-related needs.
- Executed social worker interventions through individual participant contacts and collateral communication, addressing biopsychosocial needs.
- Provided resources and case management, advocating for mental health needs to promote participant independence in the community.
- Coordinated and implemented tailored social services to enhance support for program participants.
Medicaid Liaison/Director of Social Services
Manor Care Huntingdon Valley
Huntingdon Valley
11.2011 - 12.2016
- Facilitated safe community transitions for patients by coordinating homecare services, ordering necessary equipment, and applying for additional support services.
- Evaluated patient needs and provided tailored recommendations for long-term care or alternative living arrangements.
- Scheduled and conducted care conferences with patients, family and medical team.
- Guided patients and families through end-of-life planning, including discussions on living wills and hospice options.
- Assessed and reported patients’ progress.
- Offered support to patients and family regarding health status.
Senior Project Director
LHK Partners, Inc.
Newtown Square
03.2008 - 10.2011
- Directed cross-functional teams in project planning and execution.
- Managed stakeholder communication to ensure project alignment and support.
- Oversaw budget allocation for multiple concurrent projects effectively.
- Coordinated all phases of studies, including proposal writing, questionnaire design, survey sample management, data merging, interviewer briefing and monitoring, coding, tabulation, data analysis, and report writing.
- Designed and managed qualitative and quantitative research projects to inform consumer product strategies.
Project Manager
The Melior Group
Philadelphia
09.1998 - 02.2008
- Created and monitored project budgets, ensuring alignment with project goals and resource allocation.
- Engaged with clients to identify and address their specific needs, enhancing project outcomes.
- Conducted qualitative and quantitative research across education, healthcare, non-profit, social services, transportation, and public utilities to inform project strategies.
- Moderated focus group discussions with adults, teens, adolescents from diverse ethnic and racial groups.
- Conducted in-person and telephone interviews with a wide range of individuals.
Education
Master of Social Work - Social Work
Widener University
Chester, Pennsylvania12-2022
Bachelor of Arts - Political Science
Winston-Salem State University
Winston-Salem, North Carolina01-1998
Skills
- Psychosocial evaluation
- Biopsychosocial evaluation
- Treatment planning
- Care coordination
- Case management
- Discharge planning
- Individual therapy
- Group therapy
- Crisis management
- Self-harm prevention
- Grief counseling
- Wellness enhancement
- Mental health counseling
- Client advocacy
- Communication skills
- Resource allocation
Accomplishments
- Award for helping to identify early warning signs of a patients' change in condition
- Trinity Health PACE Social Work Intern Preceptor
Timeline
Social Worker, PRN
Haven Behavioral Hospital Philadelphia
03.2023 - Current
Medical Social Worker/Medicaid Eligibility Specialist
Trinity Health PACE, Mercy LIFE West Philadelphia
01.2017 - Current
Medicaid Liaison/Director of Social Services
Manor Care Huntingdon Valley
11.2011 - 12.2016
Senior Project Director
LHK Partners, Inc.
03.2008 - 10.2011
Project Manager
The Melior Group
09.1998 - 02.2008
Master of Social Work - Social Work
Widener University
Bachelor of Arts - Political Science
Winston-Salem State University