Nicole Nash
Millerton
Summary
Results-driven Store Manager with a history of elevating customer satisfaction, evidenced by two Customer Service Awards and a top regional Birdeye score. Expertise in strategic scheduling and team development that consistently fosters positive work environments and enhances store performance.
Overview
27
27
years of professional experience
Work History
Teller
Community Bank NA
Elmira
02.2025 - Current
- Processed customer transactions efficiently and accurately.
- Resolved customer issues promptly to ensure positive experiences.
- Managed cash drawer and balanced funds daily.
- Documented daily activities and prepared reports for management.
Store Manager
David's Bridal
Horseheads
05.2021 - 06.2023
- Recognized with 2 years of consecutive Customer Service Awards of 2021 and 2022 for the #1 Birdeye score of 5.0 in the region and raised NPS scores in the bridal industry.
- Developed store schedule to accommodate appointment types, adjusting as needed to enhance customer satisfaction.
- Traveled regionally and beyond to successfully recruit, hire, and train new associates and management.
Inventory Specialist
F.M. Howell & Company
02.2021 - 05.2021
- Researched and accounted for inventory received for customer production requests, creating run sheets and timelines based on required quantities and quality specifications.
- Compiled reports on products and confirmed inventory of shipped orders to customers, ensuring accurate tracking and accountability.
- Trained new Inventory Control Specialists on inventory processes and procedures.
- Produced and sent product samples to customers, delivering approval documents to upper management for review.
Sales Store Lead (Store Manager)
Tween Brands / Justice
08.2011 - 08.2020
- Executed and organized floor plans according to company standards, emphasizing team member strengths and implementing rewarding incentives.
- Created store schedules that aligned staffing levels with customer service demands.
- Conducted performance reviews for team members to assess contributions and support professional development.
Assistant Manager - Store Manager
Pacific Sunwear
01.2000 - 01.2011
- Compiled data on team achievements to inform management decisions.
Education
High School Diploma -
Mansfield University of Pennsylvania
Mansfield, PASkills
- Metrics Analysis
- Report preparation
- Store Management
- Team Development
- Team leadership
- Event Planning
Timeline
Teller
Community Bank NA
02.2025 - Current
Store Manager
David's Bridal
05.2021 - 06.2023
Inventory Specialist
F.M. Howell & Company
02.2021 - 05.2021
Sales Store Lead (Store Manager)
Tween Brands / Justice
08.2011 - 08.2020
Assistant Manager - Store Manager
Pacific Sunwear
01.2000 - 01.2011
High School Diploma -
Mansfield University of Pennsylvania