Nicole Redlinger
Pittsburgh,PA
Summary
Banking professional with 25 years of extensive expertise in financial operations and strategic leadership. Demonstrates exceptional skills in leading transformative projects, mentoring teams, and implementing innovative solutions to enhance financial processes.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
25
25
years of professional experience
Work History
Team Lead / Pricing/Deal&Analytics
BNY
07.2022 - Current
- Led the charge in client pricing, guaranteeing impeccable accuracy and timeliness
- Mentored new team members, nurturing a collaborative and knowledgeable environment
- Supervised payment processes and expedited resolution of high-value adjustments
- Govern and track all team stats and work with auditors to provide yearly audit documents
Lead Analyst/ TS Investigations Team
BNY
08.2021 - 07.2022
- Administered customer support via ECRM system (Microsoft Dynamics)
- Ensured punctual case tracking and resolution
- Established strong relationships with internal and external customers
Private Label Lead Analyst/Client Support
BNY
07.2010 - 08.2021
- Steered daily operations, offering support for a large portfolio of corporate banks
- Developed professional relationships through effective communication
- Handled multiple tasks concurrently, demonstrating team collaboration
- Administered monthly client reporting and meetings, ensuring customer satisfaction
Research & Adjustments Supervisor
BNY
03.2008 - 07.2010
- Led integration efforts during Bank of New York merger, developing and implementing new processes
- Revamped training procedures, enhancing staff efficiency and adaptability
- Continuously improved control measures, maintaining operational excellence
- Conducted annual performance appraisals, fostering professional growth and accountability
Check Services Workleader II
BNY
05.2006 - 03.2008
- Oversaw the balancing of accounts and investigation of high-value adjustments
- Tracked and analyzed team attendance and training metrics
- Innovated training procedures and updated outdated ones
- Facilitated the growth of new associates through training
Check Services Workleader I
BNY
05.2005 - 04.2006
- Ensured financial integrity through accurate account balancing
- Investigated and resolved high dollar adjustments
- Kept precise records of group training and attendance
- Created and updated training procedures, boosting efficiency
- Trained new associates, improving team performance
Check Services Clerk
BNY
08.2000 - 05.2005
- Streamlined customer account adjustments, improving service efficiency
- Spearheaded error investigation, strengthening internal and external customer relations
- Applied strategic organizational skills to manage complex research tasks
Education
Bachelor of Science - Organizational Studies – Business
Robert Morris University
Pittsburgh, Pennsylvania07.2010
Skills
- Project management
- Employee training
- Key performance indicators
- Strategic planning
Timeline
Team Lead / Pricing/Deal&Analytics
BNY
07.2022 - Current
Lead Analyst/ TS Investigations Team
BNY
08.2021 - 07.2022
Private Label Lead Analyst/Client Support
BNY
07.2010 - 08.2021
Research & Adjustments Supervisor
BNY
03.2008 - 07.2010
Check Services Workleader II
BNY
05.2006 - 03.2008
Check Services Workleader I
BNY
05.2005 - 04.2006
Check Services Clerk
BNY
08.2000 - 05.2005
Bachelor of Science - Organizational Studies – Business
Robert Morris University
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