Nicole Resele
West Middlesex
Summary
Dynamic and service-oriented professional with a proven track record in both education and service industries, excelling in high-pressure environments. Skilled in inventory management, daily operations, and fostering teamwork, I am committed to personal growth and delivering exceptional customer experiences. Recognized for training staff and enhancing service quality, I bring reliability and a strong work ethic to every role.
Overview
21
21
years of professional experience
Work History
Bartender
Nancy’s West Middlesex Tavern
06.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Maintained keg system by cleaning lines and drains on a regular schedule.
Special Education Substitute Teacher
West Middlesex Schools
11.2017 - 06.2018
- Assisted students in achieving academic growth by providing targeted instruction based on their unique learning needs.
- Long term substitute for third grade inclusion classroom.
- Substitute for elementary special education classroom as well as various general education classrooms.
- 2011-2012 school year: Full time elementary teacher’s aide and substitute for inclusion classrooms, ensuring successful integration for students with needs in general education settings.
Bartender
Nittany Pub
08.2011 - 11.2017
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors, including checking in food and beer orders during lunch hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders of soft drinks and beer.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality, including maintaining the keg system weekly.
Teacher
Summit Academy Charter School
08.2004 - 08.2011
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals in math, science and reading.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Improved student behavior management by becoming certified in and implementing school wide and classroom PBS (positive behavior support) to create routines, clear expectations, and positive reinforcements.
- Integrated social skills training into curriculum, facilitating improved peer interactions and social integration. As well as self-advocacy and independence skills.
- Organized and led professional development sessions for colleagues on integrating technology into the classroom, science and math education, and behavioral support.
- Created and facilitated family nights, by providing monthly events for families to foster rapport between school, family, and students. These events included educating parents on the education system, celebrating holidays and student progress, available community programs, and other resources for families as needs arise.
Education
Bachelor of Science - Middle School Education
Youngstown State University
Youngstown, OHMaster of Science - Special Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA01.2014
Skills
- Service-oriented mindset
- Highly reliable
- Honest and dependable
- Teamwork and professionalism
- Issue resolution
- Committed to personal improvement and personal growth
Timeline
Bartender
Nancy’s West Middlesex Tavern
06.2018 - Current
Special Education Substitute Teacher
West Middlesex Schools
11.2017 - 06.2018
Bartender
Nittany Pub
08.2011 - 11.2017
Teacher
Summit Academy Charter School
08.2004 - 08.2011
Bachelor of Science - Middle School Education
Youngstown State University
Master of Science - Special Education
Slippery Rock University of Pennsylvania
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