Nicole Santos
Southampton
Summary
Dynamic professional with a proven track record in time management and problem-solving, honed across roles from Caregiver at Abington Caregivers to Social Media Coordinator at Mediterranean 2000. Excelled in team collaboration and strategic planning, significantly enhancing client satisfaction and operational efficiency. Demonstrates a strong work ethic and critical thinking ability, adept at achieving positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Caregiver
Abington Caregivers
08.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Event Coordinator
Mediterranean 2000
12.2020 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Server
Mediterranean 2000
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Social Media Coordinator
Mediterranean 2000
03.2018 - Current
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Family Babysitter
Silva Family
06.2019 - 02.2021
- Provided attentive and nurturing care to 3 children, occasionally 4, while effectively communicating in Portuguese
- Tutored the children in learning English as a second language and assisted with their homework
- Assisted the parents in filling out school and medical forms for the children
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Improved children''s social skills through engaging group activities and outings.
Education
High School Diploma -
Archbishop Ryan High School
Philadelphia, PA06-2021
Pennsylvania State University
University Park, PASpecial Education
Temple University
Philadelphia, PA12-2025
Skills
- Time management
- Problem-solving
- Critical thinking
- Strong work ethic
- Team collaboration
- Decision-making
- Strategic planning
- Memory retention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Caregiver
Abington Caregivers
08.2022 - Current
Event Coordinator
Mediterranean 2000
12.2020 - Current
Family Babysitter
Silva Family
06.2019 - 02.2021
Server
Mediterranean 2000
03.2018 - Current
Social Media Coordinator
Mediterranean 2000
03.2018 - Current
High School Diploma -
Archbishop Ryan High School
Pennsylvania State University
Special Education
Temple University
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