Nicole Shupp
Scranton
Summary
Dynamic and engaging professional with extensive experience at Ruby Tuesday, excelling in customer service and food safety compliance. Proven ability to thrive in fast-paced environments while training staff and promoting specials to enhance customer engagement. A committed team player with a flexible schedule, dedicated to delivering exceptional dining experiences.
Overview
1
1
Certification
Work History
Bartender/Server/Cook
Ruby Tuesday
Scranton
- Promoted daily drink specials and food promotions to increase customer engagement.
- Conducted weekly inventory of alcohol and bar products to maintain stock accuracy.
- Performed daily and scheduled cleaning of designated areas to ensure cleanliness.
- Mixed and served alcoholic and non-alcoholic drinks according to standard recipes.
- Trained new bartenders on drink preparation techniques and upselling strategies.
- Ensured compliance with state regulations for responsible alcohol service.
- Greeted customers and provided excellent customer service.
- Effectively multitasked within fast-paced environment.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
Bartender/Keyholder
Shooters
Scranton
- Perform opening and closing duties of the bar.
- Stocking and maintaining inventory.
- Staying compliant of all LCB rules and regulations.
- While maintaining a fun energetic atmosphere.
Counter/Cook/Cashier
Aglio
Scranton
- Provided friendly and attentive service.
- Verified cash drawer against the day's receipts.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Actively involved in cost control, sanitation, menu development, and catering services.
- Ordered and received bakery products and supplies.
Server
Petro - Iron Skillet
Dupont
- Consistently provided professional, attentive, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Consistently provided professional, friendly and engaging service.
- Provided friendly and attentive service.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Education
GED - Business
West Scranton High
Scranton, PASkills
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- Flexible schedule capability
- Food safety compliance
- Customer service
- Customer engagement
- Engaging personality
Certification
- RAMP
Timeline
Bartender/Keyholder
Shooters
Counter/Cook/Cashier
Aglio
Server
Petro - Iron Skillet
Bartender/Server/Cook
Ruby Tuesday
GED - Business
West Scranton High
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