Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Strickland

Douglassville

Summary

International Specialist and Billing Representative with expertise in global international drug testing experience at Quest Diagnostics. Proven track record in developing market entry strategies and maintenance high value clients drug screen programs globally.

Overview

15
15
years of professional experience

Work History

International Specialist 2-3

Quest Diagnostic Center
01.2017 - Current
  • Conducted comprehensive research on international markets, identifying opportunities for business expansion.
  • Developed strategies for entering new markets, taking into consideration cultural nuances and local preferences.
  • Point of Contact for any matters with clients with annual revenue greater than $1 million
  • Assisted in the preparation of international marketing materials, ensuring accurate translations that resonated with target audiences.
  • Contributed expertise in navigating logistical challenges unique to international business operations, leading to timely and cost-effective solutions.
  • Analyzed data on global economic trends to inform decision-making and strategic planning initiatives.
  • Collaborated with legal teams to navigate complex international laws and policies,
  • minimizing risk exposure for the company.
  • Streamlined processes for importing and exporting goods, ensuring compliance with international regulations.
  • Performed client business reviews quarterly
  • Monthly metrics to client
  • Training of all new team members
  • Point of Contact to assist in troubleshooting escalated issues from clients, collections sites, colleague's , logistics,
  • Mentored junior team members in understanding cultural differences and adapting their approach accordingly when working with diverse populations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Developed strategies for outbound cold calls to broaden of site network in order to penetrate specific geographical areas
  • Maintained and conduct all onboarding legal vetting documentation and annual checks on entire collection sites network
  • Established team priorities, maintained schedules and monitored performance.

International Coordinator

Quest Diagnostics
11.2013 - 01.2017
  • Provided dedicated international service support to external and internal customers, collection sites and donors
  • Initiated responds to call and email regarding collections, test results, supply orders and general information to collection and testing process
  • Operated lead point of contact for all matters specific to customers with annual revenue greater than $500.00- $1million
  • Track and present key account metrics
  • Monitor customer and collection utilization, donor tracking, service level, minimum and financial reporting
  • Cooperation with co workers, and dept overall discuss by demonstrating flexibility and assisting with tasks not normally assigned.

Patient Billing Specialist

Quest Diagnostic Center
11.2010 - 12.2013


  • Collaborated closely with other departments, such as medical records and registration, to facilitate seamless coordination of the entire patient billing process.
  • Managed accounts receivable tasks, regularly updating financial records to reflect current account statuses accurately.
  • Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
  • Enhanced patient billing accuracy by diligently reviewing and verifying insurance coverage information.
  • Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
  • Supported revenue growth by accurately coding medical procedures for optimal reimbursement from insurance companies.
  • Kept up-to-date with industry changes and regulations, attending training sessions and workshops to ensure ongoing expertise in patient billing processes.
  • Streamlined billing processes for increased efficiency, implementing electronic claim submission methods.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate bill submissions, reducing delays in payments.
  • Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies, and billing office.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Processed vendor and supplier payments on weekly basis.

Education

Medical Assistant - Medical

Lincoln College of Technology
Plymouth Meeting, PA
08.2008

Skills

  • International trade compliance
  • Global supply chain management
  • International market research
  • International product launches
  • Global market analysis
  • International logistics coordination
  • International data privacy
  • International customer service
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Problem resolution
  • Self motivation
  • Conflict resolution

Timeline

International Specialist 2-3

Quest Diagnostic Center
01.2017 - Current

International Coordinator

Quest Diagnostics
11.2013 - 01.2017

Patient Billing Specialist

Quest Diagnostic Center
11.2010 - 12.2013

Medical Assistant - Medical

Lincoln College of Technology

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Nicole Strickland