Nicole Vogelsong
Harrisburg
Summary
Dynamic Assistant Manager with proven expertise in staff supervision, customer service, and conflict resolution honed at PepBoys. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in discrepancies. Skilled in money handling and fostering team leadership, I drive performance and quality to meet ambitious business goals.
Overview
14
14
years of professional experience
Work History
Assistant Manager
PepBoys
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Jiffy Lube
05.2018 - 12.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Co Manager
Wendys Restaurant
03.2011 - 04.2018
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Education
Diploma - Business
Middletown Area High School
Middletown, PA06.1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Employee scheduling
- Orientation and training
- Employee performance evaluation
Timeline
Assistant Manager
PepBoys
01.2020 - Current
Assistant Manager
Jiffy Lube
05.2018 - 12.2020
Co Manager
Wendys Restaurant
03.2011 - 04.2018
Diploma - Business
Middletown Area High School
Similar Profiles
Ignacio AlfaroIgnacio Alfaro
Service Manager at PepboysService Manager at Pepboys
Allen OregonAllen Oregon
General Service Technician at PepboysGeneral Service Technician at Pepboys
Liam McDonahLiam McDonah
Automotive Service Writer at PepboysAutomotive Service Writer at Pepboys