Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Wagner

Feasterville

Summary

To acquire a position with a progressive company, where I can use skills I possess and grow with that company, by learning new and exciting skills. Also interested in expanding my knowledge in the business community.

Overview

18
18
years of professional experience

Work History

ADG/PH Sales

PEI Genesis
Philadelphia
03.2019 - Current
  • Collaborated with team members to develop effective sales plans.
  • Developed and implemented strategies to meet sales quotas.
  • Provided personalized service to build relationships with customers.
  • Identified customer needs by asking questions and advising on best solutions.

Expeditor

Agusta Aerospace Corporation
Philadelphia
04.2007 - Current
  • Company Overview: Agusta Aerospace Corporation is involved in the aerospace industry, focusing on manufacturing and operations.
  • Contacting suppliers not only thru emailing but also thru phone calls to guarantee that materials scheduled for delivery are shipped on time and in compliance with the purchase order requirements.
  • Completing weekly reports for customers both internal and external.
  • Working with the shipping and receiving department on any issues involving incoming material.
  • Guaranteeing that our overseas division's new requirements are always understood and performed by the correct staff.
  • Working closely with the buyers to assist them with schedules regarding purchased materials.
  • Assuring that all procurement requirements are initiated to ensure proper completion of a purchase order.
  • Working directly with suppliers to guarantee that all company obligations are met.
  • Agusta Aerospace Corporation is involved in the aerospace industry, focusing on manufacturing and operations.

Customer Service Representative

PEI Genesis
Philadelphia
01.2017 - 03.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Supported sales team members to drive growth and development.

Expeditor/Buyer/Associate Product Manager

PEI-Genesis
Philadelphia
07.2010 - 01.2017
  • Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
  • Resolved discrepancies between customer orders and actual shipments received.
  • Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
  • Processed purchase orders according to company policies and procedures.
  • Reviewed customer specifications for each order and determined the most cost-effective transportation method.
  • Contacted suppliers to verify shipment details.

Education

Education

Holy Family University
Philadelphia, Pennsylvania
04.2007

Skills

  • SAP ERP System
  • Ms-Word
  • Ms-Excel
  • MS-Outlook
  • Internet Searching
  • Team collaboration
  • Time management
  • Customer service
  • Organizational skills

Timeline

ADG/PH Sales

PEI Genesis
03.2019 - Current

Customer Service Representative

PEI Genesis
01.2017 - 03.2019

Expeditor/Buyer/Associate Product Manager

PEI-Genesis
07.2010 - 01.2017

Expeditor

Agusta Aerospace Corporation
04.2007 - Current

Education

Holy Family University

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Nicole Wagner