Nicole Zapf
Pittsburgh
Summary
Knowledgeable and organized Associate General Manager with over twenty five years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Successful food service director focused on improving sales, menus, and policies to optimize food service operations. Results-driven and authoritative leader with a strategic approach.
Overview
25
25
years of professional experience
Work History
Food Service Director, DFN
The Nutrition Group
Irwin
01.2023 - Current
- Trained workers in food preparation, money handling, and cleaning roles to facilitate cafetera operations.
- Developed and implemented menus that met nutritional guidelines and customer preferences.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Developed and implemented nutrition programs tailored to client needs and preferences.
- Coordinated catering services for special events while adhering to client specifications.
Associate General Manager
Eat N Park
Homestead
10.2000 - 11.2025
- Put together team schedules based on coverage requirements and employee availability.
- Assigned employee tasks based on training and skills.
- Stayed up to date on latest standards and compliance requirements in the restaurant industry.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Oversaw payroll preparation and administration for staff.
- Motivated and led team members to work together to achieve targets.
Education
Associate of Science - Arts
Community College of Allegheny County
Pittsburgh, PA2008
Skills
- Team Leadership Strength
- Business Development
- Business Operations Background
- Training and Development Skill
- Originality and Creativity
- Sales Tracking
- Staff Development
- Customer Service Management
- Assignment Delegation
- Budget Control
- Hiring and Onboarding
Timeline
Food Service Director, DFN
The Nutrition Group
01.2023 - Current
Associate General Manager
Eat N Park
10.2000 - 11.2025
Associate of Science - Arts
Community College of Allegheny County