Summary
Overview
Work History
Education
Skills
Timeline
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Nicole C. Tyler

Nicole C. Tyler

Downingtown

Summary

Dynamic Store Leader at PetSmart with a proven track record in overseeing store and district operations and driving sales growth and leadership development across sixteen locations within Southeast Pennsylvania. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and leadership development. Respected for reliability, leadership, and strategic problem-solving.

Overview

24
24
years of professional experience

Work History

Store Leader

PetSmart
11.2014 - Current
  • Work closely with district leader & field partners on strategic planning initiatives and implemented action plans.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies at store and district level.
  • Tracked performance and communicated global insights across district, sharing successes and strategies to proactively tackle any deficiencies through salon, experience, safety, training, hotel captainships.
  • Created targeted professional development opportunities based on identified needs within the district, resulting in enhanced leader effectiveness across the district.
  • Developed strong relationships with leaders up, down and lateral for improved collaboration and goal alignment.
  • Led professional development initiatives to promote continuous learning for leadership within the district.
  • Implemented data analysis tools to identify areas of improvement and track progress toward goals.
  • Fostered a positive district culture through consistent communication and strategic captainship influence.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Salon Manager/Groomer

PetSmart
02.2009 - 09.2013
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed all day to day operations, communicated sales targets and maintained safety standards for all pets, customers and associates.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured exceptional quality of technical skill execution

Operations/Pet Care/Pet Products/Support Manager

PetSmart
09.2001 - 02.2009
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Bachelor of Science - Psychology

Greensboro College
Greensboro, NC
05-2007

Skills

  • Safety Focus-Pet, Associate and Pet Parent
  • Team Management and Development
  • Business Acumen
  • Problem-Solving and Conflict Management
  • Organizational Knowledge
  • Effective Communication
  • Relationship Building
  • Team Player
  • Influence
  • Adaptable and Flexible
  • Results Driven

Timeline

Store Leader

PetSmart
11.2014 - Current

Salon Manager/Groomer

PetSmart
02.2009 - 09.2013

Operations/Pet Care/Pet Products/Support Manager

PetSmart
09.2001 - 02.2009

Bachelor of Science - Psychology

Greensboro College

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Nicole C. Tyler