Nicolette Lombardo
Bethlehem
Summary
Emergency Telecommunications Specialist with 7+ years of experience in public safety dispatch operations. Proficient in 911 call handling, CAD systems, and multitasking in high-stress environments. Seeking to transition into a consulting role applying strategic insight to PSAP operations, NG911 implementation, or communications planning.
Critical thinker with many years of experience as Telephone Operator. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
IXP Corporation
Princeton
2018.03 - Current
- Dispatched law enforcement, fire, and EMS services based on caller needs and protocol.
- Utilized CAD software, radio, and phone systems to coordinate responders and log incident details.
- Handled emergency calls calmly while gathering critical information efficiently.
- Maintained professionalism and multitasked across multiple channels under pressure.
- Collaborated with public safety agencies to ensure response accuracy and timeliness.
Assistant Manager
Piercing Pagoda of Zale
East Brunswick
2014.10 - 2017.11
- Trained, supervised, and mentored staff to meet customer service standards.
- Handled customer complaints and inquiries, ensuring satisfaction.
- Maintained product displays and daily store operations.
- Balanced team coordination, sales, and inventory responsibilities.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH2026-01
Associate of Arts - Business
Middlesex County College
Edison, NJ12.2017
Skills
- 911 Dispatch Systems
- CAD
- Radio & Phone Operations
- Crisis Communication
- Conflict Resolution
- Active Listening
- NG911 Awareness
- Emergency Protocols
- Customer Service
- Team Collaboration
- Proficient in Tritech CAD
- Proficient in InfoCAD
- Proficient in Motorola Command Central
- Proficient in Zetron Radio Console
- Proficient in RapidSOS Portal
- Network security
Certification
- IAED Emergency Telecommunicator, 2018
- NJ Emergency Medical Dispatcher (EMD)
- CPR – AHA BLS Provider
Timeline
Telecommunications Operator
IXP Corporation
2018.03 - Current
Assistant Manager
Piercing Pagoda of Zale
2014.10 - 2017.11
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate of Arts - Business
Middlesex County College