Nicolette Wierzbinski
Pittsburgh
Summary
Efficient Surgery Scheduler specializing in patient communication and appointment coordination. Skilled in optimizing surgical schedules to enhance patient flow and operational efficiency. Experienced in electronic health records management and fostering teamwork to support excellent patient care and improved workflow.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
UPMC Presbyterian
Pittsburgh
12.2021 - 07.2026
- Scheduled surgical procedures efficiently for multiple departments within healthcare facility.
- Coordinated patient appointments and managed physician availability effectively.
- Communicated with patients regarding pre-operative instructions and scheduling changes.
- Monitored and updated surgical schedules to reflect real-time changes effectively.
- Collaborated with clinical staff to ensure seamless patient flow during surgeries.
- Maintained accurate records of surgical schedules in electronic systems daily.
- Managed patient records using electronic health record systems.
- Coordinated scheduling of medical staff and patient appointments.
- Ensured compliance with healthcare regulations and policies.
- Facilitated communication between healthcare providers and patients.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Responded proactively to concerns and questions by acting on patient feedback.
- Scheduled patient appointments using electronic health record systems.
- Organized filing systems, maintained records, and updated databases.
- Managed front desk operations such as answering phones and responding to emails.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Scheduled appointments and managed calendars for department heads.
Chiropractic Office Assistant
Morreale Chiropractic
Pittsburgh
12.2018 - 12.2021
- Assisted chiropractors during patient examinations and treatments.
- Processed patient intake forms and verified insurance information.
- Verified insurance coverage for treatments.
- Coordinated with insurance companies for claim submissions and follow-ups.
- Handled billing inquiries from patients or insurance companies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Scheduled patient appointments and managed daily office calendar.
- Managed scheduling systems to ensure efficient use of time slots available for appointments.
- Welcomed patients upon arrival to create a friendly atmosphere. and collected patient information.
- Educated patients on office policies, treatment plans, and wellness resources.
- Provided excellent customer service to ensure satisfaction of all clients.
- Responded to inquiries from potential new patients in a timely manner.
- Handled phone inquiries, providing information about services and procedures.
- Maintained cleanliness and organization of treatment rooms and reception area.
- Organized patient files and maintained accurate records.
- Provided support to the chiropractor with patient care needs.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Managed inventory of office supplies and ordered necessary materials regularly.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Prepared treatment rooms before patients arrived for their appointment.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Assisted with referrals and prepared medical records for patients.
Cardiac Monitor Technician/Clinical Nurse Assistant
Allegheny General Hospital
Pittsburgh
06.2014 - 12.2018
- Monitored cardiac rhythms using telemetry systems to ensure patient safety.
- Assisted healthcare team in interpreting cardiac data for timely interventions.
- Maintained equipment by performing routine checks and troubleshooting issues.
- Educated patients and families about cardiac monitoring processes and procedures.
- Participated in training sessions to enhance skills and knowledge in cardiology care.
- Followed hospital protocols to uphold infection control and patient privacy standards.
- Documented patient information accurately in electronic health records systems.
- Collaborated with nurses to communicate critical changes in patient conditions.
- Operated telemetry systems to monitor patient's heart rate and rhythm remotely.
- Ensured that proper safety protocols were followed when handling hazardous materials such as lead wires or electrodes.
- Cleaned and maintained heart monitors and EKG machine to remove dirt from electrodes for accurate measurements.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Compared posted strips to previous strips to notify nursing staff of drastic changes.
- Implemented and developed workflow planning procedures regarding health and safety protocols.
- Prepared patients for procedures by explaining process and obtaining consent from patient.
- Responded quickly to any alarms generated from the monitors in order to assess potential problems.
- Reviewed patient information to determine normal and abnormal heart patterns.
- Provided assistance during emergency situations by providing accurate readings from the monitor quickly.
- Kept up-to-date records regarding usage times for disposable leads or electrodes so that replacement parts could be ordered when needed.
- Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
- Updated patients' records with readings taken from heart monitors or EKGs.
- Adjusted settings on medical equipment to ensure optimal performance and accuracy during patient monitoring.
- Assisted nurses with patient care tasks and daily living activities.
- Monitored vital signs and documented changes in patient conditions.
- Communicated effectively with patients and families about care plans.
- Supported nursing staff in administering medications as directed.
- Collaborated with interdisciplinary teams to enhance patient care strategies.
- Educated patients on basic health practices and wellness initiatives.
- Provided emotional support to patients and their families during difficult times.
- Fostered positive relationships between nursing staff, physicians, patients, family members, and other healthcare professionals.
- Monitored patient conditions by observing physical and mental status, intake and output levels, and exercise routines.
- Collected specimens for laboratory testing according to established procedures.
- Ensured that all safety protocols were followed at all times during patient care activities.
- Participated in team meetings to discuss patient progress and plan of care updates.
- Prepared equipment for use during medical procedures.
Education
High School Diploma -
Deleware Valley High School
Matamoras, PA05-2007
Bachelor of Science - Health Services Administration
University of Phoenix
Tempe, AZ07-2026
Skills
- Patient scheduling
- Appointment coordination
- Surgical scheduling
- Schedule coordination
- Patient check-in
- Records management
- Patient management
- Patient support
- Patient engagement
- Patient education
- Insurance verification
- Verifying insurance
- Payment collection
- Copay collecting
- Pre-certification management
- Authorization procurement
- Healthcare compliance
- HIPAA compliance
- Electronic health records
- Medical records maintenance
- Clinical documentation
- Documentation scanning
- Records management
- Data entry proficiency
- Keyboarding
- Software familiarity
- Calendar management
- Workflow management
- Multitasking capacity
- Adaptability
- Effective communication
- Team collaboration
- Interdepartmental collaboration
- Professionalism
- Attention to detail
- Critical thinking
- Time management
- Surgical documentation
- Preparing treatment rooms
- Medical terminology
- Medical office procedures
- Route messages
- Clinical support
- Surgical authorization
- Recordkeeping
- Professionalism
- Records management
- Recordkeeping
- Surgical documentation
- Appointment management
- Team collaboration
- Recordkeeping
Timeline
Surgery Scheduler
UPMC Presbyterian
12.2021 - 07.2026
Chiropractic Office Assistant
Morreale Chiropractic
12.2018 - 12.2021
Cardiac Monitor Technician/Clinical Nurse Assistant
Allegheny General Hospital
06.2014 - 12.2018
High School Diploma -
Deleware Valley High School
Bachelor of Science - Health Services Administration
University of Phoenix