Nideyah Duren
Philadelphia
Summary
Dynamic professional with extensive experience in customer service and event coordination at NFC Amenity. Proven ability to enhance client relationships and resolve inquiries efficiently. Skilled in reservations management and data entry, consistently delivering exceptional service and operational excellence. Recognized for training staff and improving front desk operations to elevate guest experiences.
Overview
14
14
years of professional experience
Work History
Front Desk Concierge
NFC Amenity
Philadelphia
01.2024 - Current
- Assisted guests with reservations, inquiries, and special requests promptly.
- Trained new staff on front desk protocols and customer service standards effectively.
- Developed strong relationships with clients through effective communication skills.
- Resolved customer complaints in an efficient and timely manner.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Monitored security cameras to ensure safety of staff and visitors.
Assistant Manager
Pennsylvania Liquor Control Board
Philadelphia
12.2011 - 03.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated team schedules and ensured adequate staffing for daily operations.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in implementing process improvements to enhance operational efficiency.
- Resolved customer inquiries and complaints with a focus on service excellence.
Education
Bachelor of Arts - Professional and Liberal Studies
West Chester University
West Chester, PA06.2007
High School Diploma -
University City High School
Philadelphia, PA06.2003
Bachelor of Science - Professional and Liberal Studies
Saint Joseph’s University
Philadelphia, PASkills
- Customer service
- Reservations management
- Event coordination
- Front desk operations
- Data entry
- Client relationship management
- Scheduling management
- Time management
References
References are available upon request
References
References available upon request.
Timeline
Front Desk Concierge
NFC Amenity
01.2024 - Current
Assistant Manager
Pennsylvania Liquor Control Board
12.2011 - 03.2023
Bachelor of Arts - Professional and Liberal Studies
West Chester University
High School Diploma -
University City High School
Bachelor of Science - Professional and Liberal Studies
Saint Joseph’s University
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