Nigel Jeffery
East McKeesport
Summary
Successful Executive with over 17 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
23
23
years of professional experience
Work History
Crisis Clinician II
Western Psychiatric Institute And Clinic Of UPMC
2024.02 - Current
- Enhanced client outcomes by providing timely and appropriate crisis intervention services.
- Reduced hospitalization rates through effective assessment, intervention, and referral of clients in crisis situations.
- Collaborated with multidisciplinary teams for comprehensive care and improved treatment planning.
- Increased community awareness of mental health resources by conducting outreach programs and presentations.
- Conducted thorough risk assessments to ensure the safety of clients and implement necessary interventions.
- Maintained accurate documentation for quality assurance and adherence to legal requirements, protecting both clients'' rights and agency''s reputation.
- Ensured continuity of care through effective communication with other service providers involved in clients'' treatment plans.
- Implemented targeted interventions to reduce self-harm behaviors among high-risk individuals experiencing crises.
- Developed rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis consultations.
- Collaborated with law enforcement personnel during psychiatric emergencies to de-escalate volatile situations while ensuring the safety of all parties involved.
Executive Team Leader
Getgo
2019.10 - Current
- Responsible for the management and operations of businesses with combined weekly sales of 120,000.00+
- Built relationships with team members to encourage willingness to address concerns and issues.
- Developed culture of hiring best people and getting best out of people. Interviewing, selecting, and training Team Members takes top priority.
- Mentored employees to help improve skills and enable team members to become peak performers on job..
- Managed and organized internal communication to hold staff accountable to priorities.
- Evaluated expenses and set appropriate budget levels.
- Established first Go Forward location in banner. These locations are geared toward looking at opportunities in people part of our business.
- Create, innovate and chart new leadership course for this new store model by consistently questioning status quo. Coaching and delegation take center stage with our GoGetter team to energize them along this journey of innovation.
- Redesigned work for all members of GetGo team in this store – Executive Team Leader in Development, Restaurant Lead, Crew Team Lead, Gold GoGetters and Silver GoGetters.
- Collaborate with Executive Team Leader in Development to ensure operational excellence in Kitchen. Partner with Food Merchandising team by testing new products and providing feedback to corporate office.
Dual Store Leader
Getgo
2021.01 - 2021.10
- Responsible to the management and operation of a businesses with combined average weekly sales of 64000.00 to 68000.00 weekly.
- Organized shift meetings to communicate and resolve issues for night operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Conducted inventory analysis to determine optimal stock levels.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Planned optimal workflow through successful scheduling and task delegation.
Store Leader 3
Getgo
2019.09 - 2021.01
- Responsible for the management and growth of a business with average weekly sales of 38000.00 to 41000.00 weekly
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Answered questions about store policies and addressed customer concerns.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Assistant Store Leader
Getgo
2019.03 - 2019.09
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Managed team workload to reach production targets.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Trained new-hires on POS procedures to better service customers.
- Supervised 19-23 co-workers.
- Completed monthly and quarterly financial responsibility reports for senior management.
- Created staff schedules, approved requested time off and updated reports
- Managed team workload to reach production targets
- Increased sales revenue by 13 % over year timespan.
Team Leader
Getgo
2017.11 - 2019.03
- Responsible for the management and growth of a business with average sales of 24,000.00 to 28,000.00 weekly
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Initiated timely response to emails, voicemails and written correspondence.
Front Office Clerk
Giant Eagle
2016.09 - 2017.12
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
Mental Health Counselor
Wells House Inc
2015.10 - 2016.08
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Documented psychiatric services and responses to treatment in patient case files.
- Consulted with and trained highly skilled mental health and medical staff.
- Led counseling group to discuss topics such as eating disorders and relationship issues.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Substance Abuse Counselor
Colonial Management Group LP
2011.06 - 2015.10
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Front End Coordinator
Weis Markets Inc
2006.09 - 2011.06
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Engaged customers by offering to help find needed merchandise.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Strategically scheduled 20-30 team members to maintain optimal staffing at all times.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Front End Coordinator
Giant Eagle
2001.06 - 2006.09
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Engaged customers by offering to help find needed merchandise.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Graduate Degree - Theories of Addiction And Compulsive Behaviors
Capella University
Minneapolis, MN06.2014
Bachelor of Science - Psychology
Millersville University of Pennsylvania
Millersville, PA06.2011
Skills
- Staff Oversight
- Sales Expertise
- Strategic Planning
- Staff Training
- Labor Cost Controls
- Communication Skills
- Team Leadership
- Staff Management
- Staff Development
- Profit and Loss Statements
- Compliance Requirements
- Professional Relationships
Timeline
Crisis Clinician II
Western Psychiatric Institute And Clinic Of UPMC
2024.02 - Current
Dual Store Leader
Getgo
2021.01 - 2021.10
Executive Team Leader
Getgo
2019.10 - Current
Store Leader 3
Getgo
2019.09 - 2021.01
Assistant Store Leader
Getgo
2019.03 - 2019.09
Team Leader
Getgo
2017.11 - 2019.03
Front Office Clerk
Giant Eagle
2016.09 - 2017.12
Mental Health Counselor
Wells House Inc
2015.10 - 2016.08
Substance Abuse Counselor
Colonial Management Group LP
2011.06 - 2015.10
Front End Coordinator
Weis Markets Inc
2006.09 - 2011.06
Front End Coordinator
Giant Eagle
2001.06 - 2006.09
Graduate Degree - Theories of Addiction And Compulsive Behaviors
Capella University
Bachelor of Science - Psychology
Millersville University of Pennsylvania
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