Nikhila Ganagani
Phoenixville
Summary
Agile Business Analyst with over six years of experience in translating business requirements into functional specifications in dynamic Agile environments. Proven expertise in Financial Services and Healthcare sectors, focusing on UI/UX improvements, Salesforce CRM implementations, and data orchestration. Proficient in managing metadata pipelines and engaging stakeholders to drive system enhancements aligned with business KPIs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
S&P Global
New York
07.2025 - Current
- Directed UI/UX enhancements for the Index Destination Site (IDS), the primary web portal for S&P Dow Jones Indices, improving data visualization and navigation for diverse asset classes.
- Orchestrated a complex document delivery pipeline by synchronizing content in DotCMS with link metadata in T3, ensuring the accurate display of methodology documents and factsheets on the IDS UI.
- Managed end-to-end data flows between ARROW/GDB and T3 systems to automate the retrieval of index-specific metadata for the 'Quick Facts' and 'Factsheet' site components.
- Facilitated weekly requirement gathering sessions with business stakeholders to translate high-level financial requirements into actionable technical specifications for the development team.
- Owned the product backlog within Azure DevOps, meticulously creating and refining Features, User Stories, and Tasks to ensure clear delivery goals and technical alignment.
- Validated Epics and MVPs within the Serena management tool, identifying and resolving functional gaps between business requirements and technical feasibility.
- Contributed to quarterly Program Increment (PI) Planning, collaborating with cross-functional teams to prioritize development roadmaps and resource allocation for three-month cycles.
- Led daily Scrum ceremonies, proactively identifying development roadblocks and collaborating with the Web Team to close communication gaps and maintain sprint velocity.
- Monitored platform health and user engagement using Adobe Analytics to inform data-driven UI changes and site performance improvements.
- Ensured infrastructural stability by conducting RHEL (Red Hat Enterprise Linux) patch testing to maintain the security and reliability of the index platform’s environment.
- Dow Jones Indices
Business Analyst
Caremark
Richardson
05.2024 - 06.2025
- Partnered with geographically distributed team leads to define Team Key Results and translate them into backlog features and user stories.
- Lead requirement-gathering sessions with business stakeholders and SMEs, documenting functional and non-functional requirements.
- Translate complex business needs into user-centric workflows and system behaviors for agile development teams.
- Facilitate UI/UX review sessions with product owners and designers to iterate on interface improvements for Service Cloud screens.
- Develop wireframes and collaborate on layout optimization for Lightning UI components to enhance user experience.
Salesforce Analyst / Developer
BNY Mellon
New York
02.2023 - 04.2024
- Conducted in-depth business analysis for multiple Salesforce initiatives, gathering requirements via stakeholder interviews and workshops.
- Created detailed functional specs, user stories, and wireframes for Sales and Service Cloud enhancements.
- Partnered with UX designers to enhance form layouts, reduce clicks, and streamline data entry workflows.
- Presented prototypes and conducted feedback sessions with end-users and business leads.
- Translated customer journey maps into actionable Salesforce automations and triggers.
- Provided real-time support during sprints, ensuring development remained aligned with evolving requirements.
Consultant (BA/Developer)
Magellan Health
Phoenix
12.2021 - 01.2023
- Led requirements discovery workshops with operations and customer support teams to define CRM workflows.
- Collaborated with UI/UX teams to design user-friendly Visualforce and Lightning pages for customer inquiries.
- Authored acceptance criteria and test scenarios to support UAT and stakeholder demos.
- Optimized screen layouts and component placement based on end-user feedback and usage analytics.
- Coordinated with QA teams and developers for iterative delivery under Agile framework.
Salesforce Consultant (BA/Developer)
Target Corporation
Minneapolis
10.2019 - 11.2021
- Conducted interviews and business process mapping to capture requirements for Salesforce Sales and Service Cloud enhancements.
- Partnered with UX team to prototype and test new workflows for service agents and sales reps.
- Developed Salesforce artifacts (fields, layouts, validations) based on documented user requirements.
- Supported end-users with feedback collection and suggested iterative UI changes to improve adoption.
Education
Bachelor’s Degree - Electronics and Communications
Osmania University
Hyderabad, India01.2014
Skills
- Agile Requirements Gathering & Backlog Refinement
- Cross-functional Collaboration & Stakeholder Engagement
- Digital Content Management (CMS) Integration
- metadata orchestration & data pipeline management
- Process Improvement & Workflow Optimization
- SDLC & Quarterly PI Planning (SAFe)
- UI/UX Analysis & Enhancement Recommendations
- User Story Mapping & Acceptance Criteria (Gherkin)
- Adobe Analytics
- Apex
- Azure DevOps
- Confluence
- DotCMS
- Feedback Loops
- HTML/CSS
- JavaScript
- Jira
- Lightning Experience
- MS Access
- MS SharePoint
- Oracle
- Prototyping
- RHEL (Red Hat Enterprise Linux)
- Sales Cloud
- Salesforce
- Serena
- Service Cloud
- SOQL
- Unix
- User Flows
- Visualforce
- Windows
- Wireframes
- Requirements gathering
- Scrum methodology
- Agile development
- Cross-functional collaboration
- Stakeholder engagement
- Problem solving
- Effective communication
- Time management
- Critical thinking
Certification
- Certified Salesforce Administrator
- Salesforce AI Associate
Languages
English
Professional
Hindi
Limited
Telugu
Professional
Affiliations
Volunteer in Philadelphia Telangana Association, PA(2019 - Present)
Timeline
Business Analyst
S&P Global
07.2025 - Current
Business Analyst
Caremark
05.2024 - 06.2025
Salesforce Analyst / Developer
BNY Mellon
02.2023 - 04.2024
Consultant (BA/Developer)
Magellan Health
12.2021 - 01.2023
Salesforce Consultant (BA/Developer)
Target Corporation
10.2019 - 11.2021
Bachelor’s Degree - Electronics and Communications
Osmania University