Niki Haines
Bethel Park
Summary
Experienced caregiver passionate about nurturing and educating infants and young children. Skilled in creating safe and engaging environments that promote emotional and cognitive development. Known for reliability, patience, and empathy, with exceptional communication and problem-solving abilities. Extensive experience in handling customer interactions and promptly resolving issues, utilizing effective communication and empathy to build strong customer relationships. Proven track record of maintaining high customer satisfaction levels and fostering loyalty within a company for long term employment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Grams Place
03.2022 - Current
- Up to date with all state mandated clearances
- 12 hours of mandated annual training from Better Kid Care
- Implemented age-appropriate learning experiences, enhancing social skills and emotional growth.
- Assisted children in developing fine motor skills with hands-on activities and interactive play.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Collaborated with parents and caregivers to support individual children's needs and promote consistent communication.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Developed routines to help children feel secure and comfortable.
Server, New Server Trainer, Takeout, Host
Bj's Restaurant & Brewhouse
05.2016 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed Bj’s 12 steps of service to ensure all guests had a quality experience every visit
- Received perfect score on 12 steps of service, secret shopper
Server , Takeout , Host
Eat N’ Park
05.2013 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Answered customer questions about hours, seating, and menu information.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation.
- Increased table turnover rate by efficiently managing my own orders and ensuring timely delivery of meals.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Healthcare Administration
Capella University
Minneapolis, MN01-2026
Associate of Science - General Studies
Community College of Allegheny County
Pittsburgh, PA05.2024
Skills
- Strong work ethic
- Time management
- Child safety
- Infant and child care
- Lesson planning
- Problem-solving
- CPR certified
- Attentive customer service
- Understanding of medical terminology
- Verbal and written communication
- Friendly, positive attitude
- Flexible and adaptable
- Computer skills
- Organizational skills
- Calm under pressure
Certification
Basic Life Support, Mutual Aid Ambulance Service, INC, Norman Johnson, 04/29/23, 04/01/25
Timeline
Daycare Teacher
Grams Place
03.2022 - Current
Server, New Server Trainer, Takeout, Host
Bj's Restaurant & Brewhouse
05.2016 - 05.2021
Server , Takeout , Host
Eat N’ Park
05.2013 - 09.2018
Basic Life Support, Mutual Aid Ambulance Service, INC, Norman Johnson, 04/29/23, 04/01/25
Bachelor of Science - Healthcare Administration
Capella University
Associate of Science - General Studies
Community College of Allegheny County
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