Nikita Aarons
Yeadon,Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A dedicated Client specialist with experience in solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Possesses deep understanding of credit analysis, loan origination and closing.
Overview
8
8
years of professional experience
Work History
Loan Officer
JN Bank
01.2021 - 08.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
Customer Service Representative/Customer Service Supervisor
JN Bank
12.2018 - 12.2020
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teller
JN Bank
12.2015 - 11.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Bachelor of Science - Banking And Finance
University of The West Indies
Kingston, Jamaica02.2016
Skills
- Analytical and Critical Thinking
- Excellent Time Management
- Financial Advising
- Team Player
- Customer Service Management
- Team Coaching
Timeline
Loan Officer
JN Bank
01.2021 - 08.2023
Customer Service Representative/Customer Service Supervisor
JN Bank
12.2018 - 12.2020
Teller
JN Bank
12.2015 - 11.2018
Bachelor of Science - Banking And Finance
University of The West Indies
Similar Profiles
Shanique DennisShanique Dennis
Member Service Officer at JN BankMember Service Officer at JN Bank
Tess-Ann ThompsonTess-Ann Thompson
Member Service Representative at JN BankMember Service Representative at JN Bank
Christina Sherriff-KennedyChristina Sherriff-Kennedy
Client Relationship Officer at JN BankClient Relationship Officer at JN Bank