Nikita Daniels
Philadelphia,PA
Summary
Experienced mental health professional who has expertise in the Life Skills profession. I thrive in faced-paced environments where skills training and crisis intervention are a priority. My focus is supporting staff by training them to understand the duties of working in the Mental Health field
Diligent Patient Access Representative with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Thomas Jefferson Health System
01.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
LIFE SKILLS PROFESSIONAL-SITE SUPERVISOR
RESOURCES FOR HUMAN DEVELOPMENT
01.2019 - 10.2024
- Manage site scheduling, training and employee support
- Collaborate to manage budgeting & financial site needs
- Onboarding management for staff
- Site contact for family & physicians
- Provide professional development for staff
- Monitor patient charts & progress
- Maintain assessments for patients
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
LIFE SKILLS PROFESSIONAL II
RESOURCES FOR HUMAN DEVELOPMENT
01.2015 - 10.2024
- Observe & monitor client behavior
- Conduct individual & family skills sessions
- Develop & implement patient treatment plans
- Collaborate with patient & families to determine best services
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
CERTIFIED NURSING ASSISTANT
HOLY REDEEMER HOSPITAL
01.2011 - 01.2015
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status
- Provided social & emotional support to improve patient's morale
Education
ASSOCIATE DEGREE - BEHAVIORAL HEALTH & HUMAN SERVICES
COMMUNITY COLLEGE OF PHILA.
Philadelphia, PA01.2021
CERTIFIED NURSING ASSISTANT -
HOLY REDEEMER HOSPITAL
01.2015
Skills
- Patient care & Safety
- Staff training & development
- Treatment & Discharge planning
- Case Management
- Patient registration
- Insurance verification
- Customer service
- HIPAA compliance
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Insurance billing
- Payment processing
Certification
- Certified Nursing License, American Institute Design, 01/01/94
- CPR & First Aid Certified, Red Cross, Ongoing
Timeline
Patient Access Representative
Thomas Jefferson Health System
01.2022 - Current
LIFE SKILLS PROFESSIONAL-SITE SUPERVISOR
RESOURCES FOR HUMAN DEVELOPMENT
01.2019 - 10.2024
LIFE SKILLS PROFESSIONAL II
RESOURCES FOR HUMAN DEVELOPMENT
01.2015 - 10.2024
CERTIFIED NURSING ASSISTANT
HOLY REDEEMER HOSPITAL
01.2011 - 01.2015
CERTIFIED NURSING ASSISTANT -
HOLY REDEEMER HOSPITAL
ASSOCIATE DEGREE - BEHAVIORAL HEALTH & HUMAN SERVICES
COMMUNITY COLLEGE OF PHILA.
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