With over 14 years of experience in learning and development and customer service, I specialize in creating impactful training programs and delivering engaging presentations that drive meaningful change. Passionate about professional development and client relationships, I excel in developing tech-driven solutions, collaborating across teams, and guiding projects through change. Known for my enthusiasm, commitment, and positive presence, I bring a down-to-earth approach, patience, and a sense of humor to every project. Outside of work, I enjoy music, spending time with my pets, and embracing new challenges.
Hi, I’m
Nikita Montero
Psychologist
Panama City,8
Summary
Overview
16
years of professional experience
Work History
Dell
Product Marketing Advisor
11.2024 - Current
Job overview
- Analyze website traffic patterns using analytics tools to identify opportunities for enhancing user experience and boosting lead generation.
- Increase brand visibility through targeted social media and content marketing strategies, supporting global online business programs.
- Develop an effective online presence and optimize purchase paths for the Enterprise Upgrades product portfolio across Dell.com, Premier, Global Portal, Partner Portal, and the Partner Content Syndication program.
- Design and deliver strategic presentations to senior leadership, showcasing key insights and business recommendations.
Dell
Inside Sales Coach
02.2022 - 11.2024
Job overview
- Enhanced sales performance by mentoring sales representatives and developing customized training programs.
- Coached sales teams to improve communication skills and overcome objections effectively.
- Developed training materials for optimizing sales techniques and increasing customer engagement.
- Boosted sales representatives' effectiveness by refining sales pitches and enhancing product knowledge.
- Trained new hires to integrate smoothly into sales workflow and meet performance goals.
- Led workshops to foster a competitive and results-driven sales environment.
- Collaborated with management to align sales training with company objectives and market trends.
- Developed and launched the "Upgrade Yourself" program, empowering sales representatives to enhance their skills by leading workshops, gaining leadership exposure, and building confidence in a collaborative learning environment.
Grainger
Learning and Development Specialist
01.2019 - 02.2022
Job overview
- Led the design, development, and delivery of skill development, product, and process training programs, standardizing training materials and job aids to ensure consistency across the Financial Shared Services organization.
- Collaborated with leadership and stakeholders to identify training needs, implement continuous improvement initiatives, and streamline operational processes, reducing challenges through standardization.
- Fostered a positive learning environment by assessing team readiness, enhancing employee morale, and optimizing training effectiveness through feedback-driven adjustments.
- Maintained active involvement in project lifecycles, ensuring timely execution of continuous improvement projects through clear communication, stakeholder engagement, and adherence to deadlines.
Grainger
Senior Content Process Specialist
09.2015 - 12.2018
Job overview
- Improved process cycle times by efficiently managing vendor-related tasks, including issue resolution, tracking, workload follow-up, escalations, and content uploads.
- Led supplier onboarding processes and performed effective escalations to minimize outstanding work and maintain service levels.
- Built strong stakeholder relationships through clear communication and collaborative problem-solving, supporting continuous improvement initiatives.
- Streamlined operational processes by driving standardization efforts and ensuring timely execution of improvement projects.
- Maintained active involvement in project development, fostering knowledge transfer, team learning, and supporting business partners in project execution.
Grainger
Product Team Information Specialist
03.2015 - 09.2015
Job overview
- Coordinated the new product introduction process, collaborating with suppliers and business partners to collect product specifications and ensure alignment with Grainger standards.
- Worked proactively with Product Managers to support suppliers in defining attribute information and addressing any inquiries related to new products.
- Reviewed and submitted technical documentation, including images, Owner's Manuals, Part Lists, and Material Safety Data Sheets for new products and replacements.
- Improved data accuracy by reviewing and updating records regularly.
Hewlett Packard
Managed Print Services Customer Solutions Representative
06.2013 - 02.2015
Job overview
- Reviewed and submitted images, technical documents, Owner's Manuals, Part Lists, and Material Safety Data Sheets for new products and replacements.
- Provided technical assistance for printer repairs, minimizing field resource use and preventing delays and customer impact.
- Delivered end-to-end customer support, ensuring strong relationships with corporate clients.
- Managed escalations for high-priority issues, providing timely resolutions.
- Offered hardware and software support to a global upstream oil and gas company, identifying recurring technical issues and contributing to permanent solutions.
Hewlett Packard
Technical Solutions Consultant II
03.2011 - 06.2013
Job overview
- Provided hardware and software support to a global upstream oil and gas company, identifying technical patterns and contributing to permanent solutions.
- Maintained strong relationships with business partners, corporate customers, and executive staff, ensuring effective communication and collaboration.
- Handled escalations and conducted Root Cause Analysis for top-priority issues, resolving complex MS Office, Windows, and domain access challenges.
ELEVATE
Executive/Personal Assistant
05.2010 - 01.2011
Job overview
- Managed and organized schedules and workloads, ensuring timely completion of projects and agendas.
- Maintained the CEO's real estate records, keeping an up-to-date inventory of properties for potential clients.
- Created portfolios containing key executive contact information from top companies to arrange meetings for sales pitches.
- Coordinated schedules and business trips for the leadership team, optimizing time and resources.
Star Contact S. de R.L.
Department Trainer (T-Mobile)
08.2009 - 01.2010
Job overview
- Enhanced team performance by delivering comprehensive training sessions to new and existing employees.
- Developed training materials for improving departmental knowledge and skills.
- Led a team of up to 40 customer service representatives, providing support to North American customers in telecommunications services.
- Facilitated weekly meetings with business partners to calibrate scoring criteria and develop action plans.
- Delivered monthly performance reviews and monitored targets to ensure alignment with goals.
Education
Universidad Latina De PanamaPanama City, Panama
Bachelor's Degree from Psychology
04-2024
University Overview
Skills
- Content Creation
- Continual Improvement Process
- Instructional Development
- Learning and Development (L&D)
- SharePoint Designer
- Online Marketing
- Facilitation
- Professional Development
- Leadership
- Customer Service
- Consulting
- Product Introduction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Hungarian
Limited Working
Personal Information
Personal Information
- Date of Birth: 11/03/90
- Nationality: Panamanian/Canadian
Certifications Courses
Certifications Courses
- Supply Chain Management Principles and Practices, Grainger, Lake Forest, 2018
- Global Emerging Leader Program, Grainger, Panama City, 2016
Timeline
Product Marketing Advisor
Dell
11.2024 - Current
Inside Sales Coach
Dell
02.2022 - 11.2024
Learning and Development Specialist
Grainger
01.2019 - 02.2022
Senior Content Process Specialist
Grainger
09.2015 - 12.2018
Product Team Information Specialist
Grainger
03.2015 - 09.2015
Managed Print Services Customer Solutions Representative
Hewlett Packard
06.2013 - 02.2015
Technical Solutions Consultant II
Hewlett Packard
03.2011 - 06.2013
Executive/Personal Assistant
ELEVATE
05.2010 - 01.2011
Department Trainer (T-Mobile)
Star Contact S. de R.L.
08.2009 - 01.2010
Universidad Latina De Panama
Bachelor's Degree from Psychology
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