Nikki Pruss
Pittsburgh,PA
Summary
Highly self motivated, dynamic and empathetic visionary who drives others dedication through strategic thinking, coaching and inspiration. 10+ years experience in guest-centric sales + customer service, people leadership and driving results through a team. Adept at making rapid and significant impact even when stepping into new roles or departments. Proactively seeks opportunities to bridge the gap between operational and creative strategies to drive results and align with organizational goals. Demonstrates exceptional adaptability and the ability to quickly learn, deliver immediate value and exceed expectations.
Overview
15
15
years of professional experience
Work History
Field Team Lead
Lululemon
09.2022 - Current
- Discovered a barrier to guest experience in Quality Assurance Reviews. Partnered with my Operations Manager and the QA Team to revisit the efficacy of QARs. Shared discovery with the GEC Manager and Senior Manager. Resulted in increased Team QAR scores, QAR processes optimization to allow Educators a more guest-centric approach, and increased collaboration between QA and Insights and Analytics to create long-term strategy alignment to meet all service level agreements.
- Delivered personalized career coaching focusing on individual strengths resulting in 100% retention on my team and increased retention across the GEC. 20% of my team advanced to Resolutions Support roles, representing 21% of all RS promotions.
- Led a team of 15 Educators who exceeded target bonuses throughout 4 Periods, marking our team as the only one in the Guest Education Center (GEC) to achieve this milestone at the time.
- Managed the budget each period, ensuring my team is recognized for delivering efficient, world-class guest experiences driven by individual strengths, collaboration, support, and performance.
Assistant Manager Guest Experience
Lululemon
11.2021 - 09.2022
- Collaborated with key stakeholders in my region to create a streamline process for Educator hiring, training and onboarding needs resulting in my store maintaining baseline headcount and hiring the most diverse Key Leader (20% diversity) and Educator team (36% diversity) in our region to date.
- Created and facilitated leadership meetings and Weekly and Quarterly Business Reviews to showcase performance metrics and analyze guest feedback to implement new strategies. By delegating said actions to my leadership team, our store become a “Top 40” performing store in the country, achieving $2 million in sales in one Quarter and over $1 million in sales in one Period.
- Optimized change management strategies and successfully launched company wide initiatives at two separate lululemon store locations such as: Hiring 2.0, Our Store Evolution (OSE) and Power of Educator (PoE).
- Implemented people development and coaching strategies for Educators and Leadership to drive sales as a team, have fun and lead through others leading to numerous employees moving into leadership roles. Our MIRROR Lead became top 10 in the country for sales and conversion.
Owner/CEO
Nikki Pruss Online
09.2018 - 12.2020
- Maintained budget and financial forecasts to directly impact the bottom line with my highest revenue month of $10,000 USD, 6 months after taking on clients.
- Analyzed client feedback and implemented effective business strategies to address concerns and improve client satisfaction and results.
- Engaged with coaching business industry trends to remain a relevant expert in my field and support the evolution of my clients as leaders.
- Created strategic sales plans and executed tactics to enhance operational efficiency and client experience.
Key Leader/Store Inventory Lead/Interview Team
Lululemon
08.2021 - 10.2021
Assistant Team Leader
Neroli Salon + Spa
10.2013 - 02.2014
Assistant Manager
Coach
11.2009 - 04.2010
Education
MBA - Marketing
Duquesne University
Bachelor of Arts - Business Administration
Washington And Jefferson College
Skills
- People Leadership, Coaching Development
- Gap Assessment
- Delegation
- Decision Making
- Communication: Written, Verbal, Facilitation
- Change Management
- Financial Acumen
- Agility Prioritization
- Cross-functional Partnership
- Engagement
- Strategic Thinking
Other Leadership
lululemon - Leadership Coach
01/2025 - Current
lululemon - Pipeline Leadership Coaching Program
01/2021 - 01/2023
lululemon - Global Mentor + GEC Mentor
04/2023 - 11/2023
Timeline
Field Team Lead
Lululemon
09.2022 - Current
Assistant Manager Guest Experience
Lululemon
11.2021 - 09.2022
Key Leader/Store Inventory Lead/Interview Team
Lululemon
08.2021 - 10.2021
Owner/CEO
Nikki Pruss Online
09.2018 - 12.2020
Assistant Team Leader
Neroli Salon + Spa
10.2013 - 02.2014
Assistant Manager
Coach
11.2009 - 04.2010
MBA - Marketing
Duquesne University
Bachelor of Arts - Business Administration
Washington And Jefferson College
Similar Profiles
Owen PadilloOwen Padillo
Warehouse Associate at LululemonWarehouse Associate at Lululemon
Matthew WoodardMatthew Woodard
Assistant Manager of Operations at LululemonAssistant Manager of Operations at Lululemon
Andrew MontoyaAndrew Montoya
Warehouse Worker at LululemonWarehouse Worker at Lululemon