Nila Arnold
Kingston
Summary
Assisted patients with daily living activities to enhance comfort and well-being. Supported healthcare teams in managing medical records efficiently. Communicated clearly with patients and team members to foster a positive care environment.
Overview
6
6
years of professional experience
Work History
Virtual Care Advocate
Concentrix
05.2025 - 11.2025
- Championed client needs by facilitating effective communication and support throughout service processes.
- Ensured adherence to HIPAA compliance standards.
- Executed verification processes for member information to ensure data accuracy.
- Provided technical assistance to users, resolving issues efficiently. Supported troubleshooting efforts for hardware and software problems. Guided customers through setup and installation processes.
- Managed assigned cases to ensure timely resolution and compliance with organizational standards.
Patient Care Associate
Eye Care Specailists
04.2024 - 02.2025
- HIPAA compliance.
- Processed orders of contact lenses for patients.
- Answered calls and responded appropriately to inquiries from both staff members and families of patients.
- Ordered supplies necessary for providing quality patient care on an ongoing basis.
- Processed co-payments from patients.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Making outbound calls to patients regarding appointments and outstanding balances.
- Scheduling appointments for patients
Warehouse Worker
Saks Fifth Avenue
08.2022 - 02.2024
- Operated scanners, computers, and other equipment to track orders.
- Maintained stock levels in accordance with company policies.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Representative
Lowes Home Improvment
05.2021 - 02.2022
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
- Processed returns for customers as well as cashier duties
Dietary Aide
Allied Services Skilled Nursing & Rehabilitation Center
10.2019 - 05.2020
- Maintained safe food handling practices to prevent germ spread.
- Cleaned and sanitized kitchen equipment and surfaces.
- Served food and snacks according to planned menu and patients' diet orders.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
Education
Certified Medical Administrative Assistant - Health Care Administration
New Horizons Computer Learning Center
Wilkes-Barre, PA02-2024
High School Diploma -
GAR Memorial Jr/Sr High School
Wilkes-Barre, PA06-2019
Skills
- Multitasking
- Patient care
- Verbal and written communication
- HIPAA compliance
- Scheduling
- Goal setting
- Direct patient care
- Documentation
- Documentation accuracy
- Organizational skills
- Self-awareness
- Healthcare
- Professional boundaries
Education and Training
other,other
Timeline
Virtual Care Advocate
Concentrix
05.2025 - 11.2025
Patient Care Associate
Eye Care Specailists
04.2024 - 02.2025
Warehouse Worker
Saks Fifth Avenue
08.2022 - 02.2024
Customer Service Representative
Lowes Home Improvment
05.2021 - 02.2022
Dietary Aide
Allied Services Skilled Nursing & Rehabilitation Center
10.2019 - 05.2020
High School Diploma -
GAR Memorial Jr/Sr High School
Certified Medical Administrative Assistant - Health Care Administration
New Horizons Computer Learning Center