Nilda Lizz Diaz
Philadelphia
Summary
Care Coordinator with extensive experience in developing and managing individualized care plans for diverse populations. Proficient in service coordination, patient advocacy, and regulatory compliance, ensuring high-quality outcomes while managing caseloads effectively. Bilingual in English and Spanish, committed to enhancing access for underserved communities.
Overview
5
5
years of professional experience
Work History
Office of Long Term Living Coordinator
A Sheltering Embrace Homecare Agency
Philadelphia
04.2023 - Current
- Conduct comprehensive assessments to determine eligibility for long-term care services under OLTL programs
- Develop and manage individualized care plans for diverse patient populations, ensuring alignment with medical and social needs
- Coordinated home care, skilled nursing, and community-based resources for high volume of clients, enhancing access to necessary services
- Monitored patient progress and adjusted care plans to optimize outcomes and ensure compliance with state regulations
- Advocated for patient rights, facilitating access to appropriate services and support systems for diverse patient needs
- Maintain accurate documentation, including assessments, progress notes, and care plans in compliance with HIPAA and OLTL standards
- Collaborate with healthcare providers, social workers, and families to ensure continuity of care
- Provide crisis intervention and support during urgent or high-risk situations
Community Catalyst Lead- Internship
Nueva Esperanza
Philadelphia
10.2022 - 05.2024
- Coordinated planning and execution of community programs and events to foster participation.
- Conducted community outreach to identify needs and enhance engagement in public health initiatives.
- Collected and analyzed data to assess and enhance program effectiveness.
- Developed communication materials to promote health initiatives and community awareness.
Customer Service Executive I
International SOS - Tricare Overseas
Trevose
01.2023 - 11.2023
- Assisted beneficiaries with healthcare benefits, claims, and service inquiries, achieving accurate and timely resolution
- Resolved complex cases related to coverage, billing, and care coordination
- Acted as liaison between patients and healthcare providers to streamline communication and service delivery
- Educated clients on healthcare programs, benefits, and system navigation, empowering them to make informed decisions
- Monitored service trends and identified process improvements to enhance customer satisfaction
- Maintained compliance with healthcare regulations and program guidelines
Office of Development Program Coordinator
Lagom Care LLC
Philadelphia
12.2021 - 08.2022
- Developed and implemented individualized care plans with multidisciplinary teams
- Coordinated medical, social, and community-based services to support client outcomes
- Monitored client progress and adjusted care plans to enhance individual outcomes and support ongoing needs
- Advocated for clients by addressing barriers such as transportation, financial, social challenges, facilitating access to necessary services
- Conducted client assessments to identify medical, social, behavioral needs, improving alignment of services with client requirements
- Maintained accurate documentation in compliance with healthcare standards
- Supported care transitions (hospital to home, provider changes, etc.).
Human Resources Specialist
Lagom Care LLC
Philadelphia
08.2021 - 11.2021
- Supported full-cycle recruitment including job postings, screening, and onboarding
- Facilitated employee relations by resolving workplace concerns to support a positive work environment.
- Assisted with policy implementation to ensure compliance with labor laws and promote fair workplace practices.
- Coordinated training and development initiatives to enhance employee skills and support career growth.
- Maintained employee records and HR documentation
Emergency Department Ambassador
Jefferson Health Bucks County Hospital
Philadelphia
04.2021 - 08.2021
- Greeted and supported patients and families, fostering a welcoming environment in a fast-paced emergency department
- Provided patient guidance on processes, wait times, and care procedures
- Coordinated patient flow to ensure safety and organization within the emergency department
- Acted as liaison between patients and medical staff to improve communication
- Provided emotional support and assisted with basic patient needs, enhancing patient comfort and experience
Education
Associates Degree - Health Sciences
Esperanza College of Eastern University
Philadelphia, PA05-2020
Skills
- Care Coordination
- Case Management
- OLTL Programs (Waivers, Long-Term Care)
- Care Plan Development
- Patient Advocacy
- Crisis Intervention
- Medical Terminology
- HIPAA documentation
- Data Tracking & Reporting
- Resource Allocation
- Program Oversight
- Microsoft Office Suite
- Bilingual: English / Spanish
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Office of Long Term Living Coordinator
A Sheltering Embrace Homecare Agency
04.2023 - Current
Customer Service Executive I
International SOS - Tricare Overseas
01.2023 - 11.2023
Community Catalyst Lead- Internship
Nueva Esperanza
10.2022 - 05.2024
Office of Development Program Coordinator
Lagom Care LLC
12.2021 - 08.2022
Human Resources Specialist
Lagom Care LLC
08.2021 - 11.2021
Emergency Department Ambassador
Jefferson Health Bucks County Hospital
04.2021 - 08.2021
Associates Degree - Health Sciences
Esperanza College of Eastern University