Nilesh Sharma
Assistant Guest Relation Manager
Palermo
Summary
Dedicated hospitality professional with a passion for guest satisfaction and luxury service. Experienced in guest relations, event planning, and front office operations within high-end resorts and boutique hotels. Adept at resolving guest concerns, coordinating special events, and enhancing customer experiences to drive loyalty and revenue.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Guest Experience & Business Development Intern
CerebrumEdge.Ltd
07.2023 - 09.2023
- Conducted data analysis on customer feedback to identify trends and improve service strategies.
- Assisted in developing digital tools to enhance guest engagement and satisfaction.
Assistant Guest Relations Manager
Buri Rasa Resort
01.2018 - 03.2020
- Managed guest relations, ensuring personalized service for VIPs and repeat customers.
- Organized special events, including weddings, anniversaries, and private celebrations.
- Handled online reservations and guest communications via Booking.com & Expedia.
- Assisted in resolving guest complaints and improving satisfaction ratings.
Business Development Executive
Make My Trip
07.2017 - 12.2017
- Designed customized travel itineraries and provided personalized consultation.
- Developed partnerships with hotels and tour operators to enhance travel offerings.
- Managed client accounts and ensured seamless customer service.
Education
Master of Science - Tourism Systems And Hospitality Management
Palermo University
Palermo, Italy 04.2001 -
Bachelor of Science - Airlines, Tourism & Hospitality Management
Punjab University
Mohali, India 04.2001 -
Skills
- Guest Relations & Customer Service
- Event & Wedding Planning
- Front Office Operations
- Online Travel Agency (OTA) Management
- Hospitality CRM & PMS Software
- Multilingual Communication
Timeline
Guest Experience & Business Development Intern
CerebrumEdge.Ltd
07.2023 - 09.2023
Assistant Guest Relations Manager
Buri Rasa Resort
01.2018 - 03.2020
Business Development Executive
Make My Trip
07.2017 - 12.2017
Master of Science - Tourism Systems And Hospitality Management
Palermo University
04.2001 -
Bachelor of Science - Airlines, Tourism & Hospitality Management
Punjab University
04.2001 -
Similar Profiles
ANDREA DI NOTOANDREA DI NOTO
Receptionist at Costa CrociereReceptionist at Costa Crociere
Claudio MarcecaClaudio Marceca
Head Chef at Dam Il Folle BistrotHead Chef at Dam Il Folle Bistrot
Gaia AmorosoGaia Amoroso
Apprenticeship Trainee at Spazio Digitale SrlApprenticeship Trainee at Spazio Digitale Srl