Summary
Overview
Work History
Education
Timeline
Generic

NILKA ISBETH BERNAL GIL

Reading

Summary

Dedicated housekeeping professional with proven attention to detail and strong customer service skills. Committed to maintaining a clean and safe environment while adhering to safety compliance protocols. Dedicated housekeeping professional with strong attention to detail and safety compliance. Proven ability to develop effective cleaning protocols while delivering exceptional customer service.

Overview

33
33
years of professional experience

Work History

Housekeeping Cleaner

Albright College
Reading
09.2021 - Current
  • Cleaned and sanitized classrooms, restrooms, and common areas daily.
  • Reported maintenance issues to ensure a safe environment for students.
  • Collaborated with team members to complete daily cleaning tasks efficiently.
  • Followed safety protocols for handling cleaning chemicals and equipment.
  • Provided excellent customer service to students and staff during interactions.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Maintained a clean work area at all times by sweeping or vacuuming daily.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Checked all equipment to ensure proper functioning prior to use.
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Transported trash to designated disposal areas.
  • Stocked linen closets with fresh supplies of towels and linens.
  • Emptied wastebaskets and replaced liners.
  • Reported any maintenance issues to supervisor immediately.
  • Adhered strictly to health regulations regarding sanitation practices in the workplace.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Manager of Business Development and Sales

MAPFRE
Panama City Panama
12.1992 - 10.2019
  • Developed strategic partnerships to enhance business opportunities in insurance markets.
  • Analyzed market trends to identify growth opportunities and potential risks.
  • Collaborated with cross-functional teams to streamline processes and improve client services.
  • Trained and mentored staff on best practices for client engagement and sales tactics.
  • Managed client accounts, ensuring satisfaction and fostering long-term relationships with key stakeholders.
  • Developed and implemented effective strategies to expand customer base and increase sales.
  • Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
  • Supervised sales teams by providing guidance on how to effectively close deals.
  • Managed the process of identifying potential customers and developing new accounts.
  • Prepared detailed reports on sales performance for senior management review.
  • Analyzed financial data including budgets and forecasts in order to assess current performance against strategic objectives.
  • Negotiated contracts with customers to ensure best terms of agreement.
  • Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.

Education

High School Diploma -

Universidad Abierta Y Distancia Panama
Panama City Panama
11-1992

Timeline

Housekeeping Cleaner

Albright College
09.2021 - Current

Manager of Business Development and Sales

MAPFRE
12.1992 - 10.2019

High School Diploma -

Universidad Abierta Y Distancia Panama

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NILKA ISBETH BERNAL GIL