Nilovna Almanzar Reyes
Allentown
Summary
Compassionate caregiver with experience at Caresify, skilled in personal care assistance and customer service. Proven ability to enhance client independence and satisfaction through respectful support and effective communication. Dependable and organized, I excel in multitasking while maintaining high standards of care and service, ensuring a positive experience for all clients.
Overview
3
3
years of professional experience
Work History
Caregiver
Caresify
01.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Material Handler
Iherb
05.2023 - 02.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Customer Service Representative
Lionbridge
01.2023 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Liceo Onesimo Jimenez
Dominican Republic06-2015
Skills
- Respectful and compassionate
- Elderly care
- Personal care assistance
- Customer service
- Dependable and responsible
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Material Handler
Iherb
05.2023 - 02.2024
Customer Service Representative
Lionbridge
01.2023 - 11.2023
Caregiver
Caresify
01.2022 - Current
High School Diploma -
Liceo Onesimo Jimenez
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