Nina Jancewicz
Wilkes Barre
Summary
Retail banking professional with proven track record of delivering exceptional customer service and tailored financial solutions. Adept at managing client accounts, driving sales of banking products, and maintaining high levels of customer satisfaction. Highly collaborative team player with strong focus on achieving results and adapting to dynamic environments.
Overview
8
8
years of professional experience
Work History
Senior Personal Banker
People's Security
Mountain Top, PA
06.2021 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
Sales Lead Keyholder
American Eagle Outfitters, Inc
Wilkes-Barre, PA
05.2017 - 06.2021
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
Education
BBA - Business Administration And Management
King's College
Wilkes-Barre, PA05-2020
Associate of Arts - Business Administration
Luzerne County Community College
Nanticoke, PA05-2018
Skills
- Banking operations
- Customer service
- Branch operations
- Verbal and written communication
- Cash handling
- Relationship building
- Problem-solving
- Social media marketing
- Adaptation
- Conflict resolution
Timeline
Senior Personal Banker
People's Security
06.2021 - Current
Sales Lead Keyholder
American Eagle Outfitters, Inc
05.2017 - 06.2021
BBA - Business Administration And Management
King's College
Associate of Arts - Business Administration
Luzerne County Community College