Nina Ross
Murrysville
Summary
Dedicated resort and hospitality professional with a background in event coordination, guest services, and competitive freestyle skiing. Experienced in managing resort operations, facilitating events, and delivering exceptional guest experiences. Passionate about the ski industry and committed to creating memorable events that enhance both guest satisfaction and resort reputation. Currently completing a degree in Resort & Hospitality Management with a 4.0 GPA.
Overview
5
5
years of professional experience
Work History
Snow Reporter
Killington Pico LLC
11.2024 - Current
- Produced daily written snow reports and operational updates for Killington and Pico, distributed internally and externally.
- Coordinated with operations, marketing, and communications teams to ensure accurate and timely messaging of lift delays and resort updates.
- Created visual content for social media stories to support brand initiatives and engage guests.
- Facilitated K-Parks end-of-season events and developed proposals for future park events.
- Participated in signage production, design, and installation to maintain resort-wide brand consistency.
- Conducted weather analysis and on-hill terrain assessments to ensure accurate snow and condition reporting.
Ticket Seller
Killington Pico LLC
10.2023 - 09.2024
- Delivered exceptional guest service while managing ticketing, information, and guest needs independently.
- Resolved guest concerns and complaints while collaborating across departments for effective solutions.
- Provided guests with resort information and made recommendations to enhance their experience.
- Utilized Microsoft Office Suite for daily operational reporting and communications.
Server
Eat N' Park Hospitality Group
09.2020 - 08.2023
- Delivered fast and friendly service to multiple tables while maintaining high-quality guest engagement.
- Assisted with restaurant-hosted events, holiday promotions, and guest appreciation functions.
- Developed multitasking and problem-solving skills by balancing guest service and team collaboration.
Education
Bachelor of Arts - Resort And Hospitality Management
Vermont State University
Killington, VT10-2025
High School Diploma -
Franklin Regional Senior High School
Murrysville, PA06-2023
Skills
- Copywriting
- Gathering information
- Event Coordination & Facilitation
- Project Management
- Cross-Department Communication
- Content Creation & Social Media
- Video editing
- Weather Analysis & Reporting
- Guest Service & Conflict Resolution
- Signage Production & Visual Merchandising
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
Timeline
Snow Reporter
Killington Pico LLC
11.2024 - Current
Ticket Seller
Killington Pico LLC
10.2023 - 09.2024
Server
Eat N' Park Hospitality Group
09.2020 - 08.2023
Bachelor of Arts - Resort And Hospitality Management
Vermont State University
High School Diploma -
Franklin Regional Senior High School
Similar Profiles
Patrick SullivanPatrick Sullivan
Lift Operations Supervisor at Killington/Pico ResortLift Operations Supervisor at Killington/Pico Resort
Maitrika Roy ChowdhuryMaitrika Roy Chowdhury
Document Controller at PICO International LLCDocument Controller at PICO International LLC
SAIF ULLAHSAIF ULLAH
Experience Designer at Pico International LLCExperience Designer at Pico International LLC