NITIN KADAM
Philadelphia
Summary
Detail-oriented Front Desk Executive with proven expertise in front desk operations and customer relationship management. Skilled in managing check-in/check-out processes and resolving guest inquiries, ensuring enhanced guest satisfaction and efficient team collaboration.
Overview
36
36
years of professional experience
Work History
FRONT DESK EXECUTIVE
Knights Inn Motel
Philadelphia
08.2024 - Current
- Managed check-in and check-out processes efficiently for guests.
- Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction.
- Greeted guests warmly and provided information about motel services.
- Processed reservations accurately, ensuring smooth operations and guest adherence.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Assisted in managing cash transactions and balancing daily reports.
- Provided local area information and tailored recommendations, enriching guest experience.
- Answered phones, responded to inquiries, and took messages.
Medical Representative
GSK Glaxo Smith Kline
MUMBAI
06.1990 - 07.2007
- Educated healthcare professionals on product benefits and usage, enhancing understanding and engagement.
- Developed and maintained strong relationships with key clients and stakeholders.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Coordinated distribution of product samples and promotional materials to physician offices, supporting sales initiatives.
- Monitored competitor activities to refine sales tactics, ensuring competitive positioning.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Organized and attended industry events to network with medical professionals.
- Provided feedback from clients to improve marketing strategies and product offerings.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
Education
Bachelor of Commerce - Business Accountancy
VIVEK COLLEGE OF COMMERCE & ARTS
MUMBAI INDIA06-1990
Skills
- Reservation management
- Front desk operations
- Guest service excellence
- Cash handling
- Booking system utilization
- Customer relationship management
- Data record maintenance
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Front desk management
Timeline
FRONT DESK EXECUTIVE
Knights Inn Motel
08.2024 - Current
Medical Representative
GSK Glaxo Smith Kline
06.1990 - 07.2007
Bachelor of Commerce - Business Accountancy
VIVEK COLLEGE OF COMMERCE & ARTS