Niurca Popoteur
Hazleton
Summary
Dynamic insurance professional with extensive expertise in insurance policies and risk management, complemented by a proven ability to cultivate strong client relationships and efficiently resolve claims. Committed to team collaboration and adaptability, driving reliable, results-oriented performance in fast-paced environments. Known for leveraging analytical skills to assess risks and implement effective solutions that meet client needs. Passionate about delivering exceptional service while continuously seeking opportunities for professional growth and development.
Overview
24
24
years of professional experience
Work History
Insurance Specialist
Smiles4keeps
2024.03 - Current
- Analyzed insurance claims to ensure compliance with policy guidelines and regulations.
- Developed and implemented training programs for new insurance staff to enhance operational efficiency.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage options.
- Reviewed client files for accuracy, verifying documentation and updating records as necessary.
- Followed up on denials, late payments, extensions and other special circumstances.
Teller/Universal Banker Teller
PNC Bank
2022.10 - 2025.03
- Processed customer transactions accurately and efficiently, maintaining high levels of service.
- Balanced cash drawer daily, ensuring accuracy in financial reporting.
- Educated customers on banking products and services to enhance their financial literacy.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on banking products and services to enhance their financial knowledge and engagement.
Mail Carrier
USPS
2022.05 - 2022.08
- Delivered mail efficiently to residential and commercial addresses, ensuring timely service.
- Managed daily route logistics, optimizing delivery schedules for improved efficiency.
- Maintained accurate records of deliveries, tracking undelivered items and customer feedback.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Utilized technology tools for route planning and tracking, enhancing delivery reliability.
- Delivered mail efficiently across designated routes, ensuring timely service to residents and businesses.
- Managed daily route planning using GPS technology for optimal efficiency and accuracy.
Medical Assistant
LVHN Hospital
2019.09 - 2020.03
- Administered patient vital signs and recorded medical histories to support clinical assessments.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Coordinated patient appointments and managed electronic health records for efficient workflow.
- Educated patients on treatment plans and medication usage, enhancing compliance and understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Time of Service Administrative Clerk- Allergy and Pediatrics Cardiology
New York Presbyterian-Columbia Medical Center
2009.04 - 2017.06
- Working experience with IDX/Crown system
- Maintain patient demographic information and data collection systems
- Check-in patients; perform front desk duties: verify insurance, and patient’s information
- Collecting co-payments, scanning, insurance cards/patient portal
- Scheduling new and follow up appointments for over 25 doctors as well as labs
- Responsible for communicating with the insurance companies for the payment of claims
- Follow up and monitor unpaid claims and resubmission of claims when necessary
- Responsible for answering, filtering and triaging calls for the department
- Scan medical records/documents into Crown
- Complete and provide all forms/referral/medical release/school letters and holter monitor registration
- Follow scheduling guidelines as provided and appropriately escalate any issues to supervisor
Administrative and Clinical Medical Assistant
Carroll Wood OB & GYN
2008.06 - 2009.06
- Recorded patient vitals (blood pressure, height and weight)
- Responsible for triaging ALL incoming patients, escorting patients to the examination rooms, preparing patients for procedures and exams as directed by the Physician such as Pap smears and Routine Mammogram Examination, IUD insertion and removals, Birth Control patient education and monitoring
- Phlebotomy as well as administration of injections under Physician Supervision
- Assisted in Surgical Procedures such as Fibroid and, IUD, Polyp Removals and Complete or Partial Hysterectomy
Proof operator and Bank Teller
AmSouth/Regions Bank
2002.02 - 2007.05
- Processed all deposits made by customers
- Credited all of the customers’ accounts
- Counted and collected all funds that within every transaction
- Processed all deposits
- Credited and verified all balances
- Balancing and maintaining the A.T.M machine
- Currency Exchanges
Education
Medical Assistant Diploma -
Concorde Career Institute
01.2008
Certified Direct Care Service - undefined
SUNY Educational Opportunity Center of the Bronx
01.2004
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Participant in the John Marshall Law Program
06.2002
High School Diploma - undefined
Adlai E. Stevenson High School
01.2002
Skills
- Proficient in MS Office (word, excel, power point, outlook) Internet research
- Telephone Reception ability to efficiently and timely manager multi-line phone systems with office etiquette and phone manners
- Proficient at planning and scheduling while multitasking ensuring all the duties are carried out to completion in a timely, accurate, and efficient manner
- Excellent interpersonal skills and ability to work under extreme stress, pressure, deadlines, as a team player always willing to help fellow co-workers in times of need or confusion
- Strong attention to details and skillful in efficiently completing tasks as well as noticing errors and mistakes in the workplace that need to be corrected immediately
- Certified Administrative and Clinical Medical Assistant with ability to proficiently perform both office duties and medical duties while multitasking
- Proficient in reading, writing, speaking, and translating from English to Spanish and vice versa
- Documentation skills
- Underwriting expertise
- Customer service
- Claims reporting systems
- Data entry
- Billing inquiries
- Insurance eligibility
- Insurance claim regulations
- Billing procedures
- Claims information gathering
- Customer account review
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Smiles4keeps
2024.03 - Current
Teller/Universal Banker Teller
PNC Bank
2022.10 - 2025.03
Mail Carrier
USPS
2022.05 - 2022.08
Medical Assistant
LVHN Hospital
2019.09 - 2020.03
Time of Service Administrative Clerk- Allergy and Pediatrics Cardiology
New York Presbyterian-Columbia Medical Center
2009.04 - 2017.06
Administrative and Clinical Medical Assistant
Carroll Wood OB & GYN
2008.06 - 2009.06
Proof operator and Bank Teller
AmSouth/Regions Bank
2002.02 - 2007.05
Certified Direct Care Service - undefined
SUNY Educational Opportunity Center of the Bronx
undefined
Participant in the John Marshall Law Program
High School Diploma - undefined
Adlai E. Stevenson High School
Medical Assistant Diploma -
Concorde Career Institute