Niyanna Brown
Philadelphia
Summary
Highly-motivated employee with desire to take on challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering skills.
Overview
10
10
years of professional experience
Work History
Data Analyst
The Organization Group
09.2023 - Current
- Analyzed complex datasets to identify trends and inform business decisions.
- Developed and maintained interactive dashboards using Tableau for stakeholder reporting.
- Collaborated with cross-functional teams to streamline data collection processes.
- Conducted thorough data validation to ensure accuracy and consistency in reports.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
Therapeutic Support Staff Member
Woods Services
08.2020 - 09.2023
- Facilitated therapeutic activities to support emotional and behavioral development in individuals.
- Collaborated with multidisciplinary teams to implement personalized treatment plans for clients.
- Monitored client progress, documenting changes and adjusting strategies as necessary.
- Developed and maintained positive relationships with clients to encourage engagement in therapy sessions.
- Analyzed client feedback to improve program effectiveness and adapt approaches for better outcomes.
- Coordinated communication between families, caregivers, and treatment teams to ensure comprehensive care delivery.
- Documented patient information, treatment plans, and patient responses.
Front Desk Receptionist
Rich Orthodontics
02.2015 - 06.2020
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient check-in and check-out processes, ensuring seamless service delivery.
- Maintained accurate patient records using electronic health record systems.
- Responded to inquiries via phone and email, providing exceptional customer service.
- Collaborated with orthodontic staff to enhance patient experience and communication.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Roxborough High School
Philadelphia, PA06-2012
Skills
- Initiative
- Inclusiveness
- Adaptability
- Self-motivated
- Integrity
- Time Management
- Microsoft Office Suite
- Strong Attention to Detail
- Excellent Verbal and Written Communication Skills
- Multi-Tasker
Accomplishments
- Commended for having a perfect attendance record while
- Consistently maintained high customer satisfaction ratings
Timeline
Data Analyst
The Organization Group
09.2023 - Current
Therapeutic Support Staff Member
Woods Services
08.2020 - 09.2023
Front Desk Receptionist
Rich Orthodontics
02.2015 - 06.2020
Roxborough High School
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