Accomplished Office Manager with a proven track record at ActiveCare-Chiropractic and Rehabilitation, enhancing patient satisfaction and streamlining operations. Expert in billing and administrative support, I excel in organizational skills and conflict management, significantly improving office efficiency and team dynamics.
Overview
8
8
years of professional experience
Work History
Office Manager
ActiveCare- Chiropractic and Rehabilitation
10.2023 - Current
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Addressed and remedied all patient or team member issues.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Oversaw accounting, budgeting, and financial reporting.
Organized and updated databases, records and other information resources.
Provided medical billing and coding duties.
Submitted patient statements and medical billing to insurance companies.
Contacted insurance companies for patient medical billing operations.
Verified insurance coverage to confirm patient coverage for necessary medical services.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Obtained pre-authorization from insurance companies ahead of medical services.
Insurance Follow-Up Specialist
Bayhealth Medical Center
10.2022 - 10.2023
Processed medical insurance claims and payments.
Resolved discrepancies in insurance payments by collaborating with insurance carriers.
Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
Contacted insurance companies to verify eligibility.
Submitted insurance claims and updated patients' insurance information.
Handled insurance and liability issues by coordinating with insurance companies and managing claims.
Evaluated and settled complex insurance claims in strict timeframes.
Followed up with insurance companies.
Office Manager
ActiveCare- Chiropractic and Rehabilitation
07.2019 - 10.2022
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Addressed and remedied all patient or team member issues.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Oversaw accounting, budgeting, and financial reporting.
Organized and updated databases, records and other information resources.
Provided medical billing and coding duties.
Submitted patient statements and medical billing to insurance companies.
Contacted insurance companies for patient medical billing operations.
Verified insurance coverage to confirm patient coverage for necessary medical services.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Obtained pre-authorization from insurance companies ahead of medical services.
Patient Service Representative
Penn Medicine
11.2016 - 07.2018
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Assisted patients in filling out check-in and payment paperwork.
Managed patient registration process, confirming data accuracy and completeness.
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Took copayments and compiled daily financial records.
Used Epic to schedule appointments.
Education
High School Diploma -
St. Hubert Catholic High School For Girls
Philadelphia, PA
06-2015
Skills
Billing
Bookkeeping
Team supervision
Administrative support
Clear oral/written communication
Scheduling and calendar management
Data entry
Office management
Organizational skills
Conflict management
Timeline
Office Manager
ActiveCare- Chiropractic and Rehabilitation
10.2023 - Current
Insurance Follow-Up Specialist
Bayhealth Medical Center
10.2022 - 10.2023
Office Manager
ActiveCare- Chiropractic and Rehabilitation
07.2019 - 10.2022
Patient Service Representative
Penn Medicine
11.2016 - 07.2018
High School Diploma -
St. Hubert Catholic High School For Girls
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