Francesca DiBlasi
Philadelphia
Summary
Accomplished Office Manager with a proven track record at ActiveCare-Chiropractic and Rehabilitation, enhancing patient satisfaction and streamlining operations. Expert in billing and administrative support, I excel in organizational skills and conflict management, significantly improving office efficiency and team dynamics.
Overview
8
8
years of professional experience
Work History
Office Manager
ActiveCare- Chiropractic and Rehabilitation
10.2023 - Current
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Oversaw accounting, budgeting, and financial reporting.
- Organized and updated databases, records and other information resources.
- Provided medical billing and coding duties.
- Submitted patient statements and medical billing to insurance companies.
- Contacted insurance companies for patient medical billing operations.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained pre-authorization from insurance companies ahead of medical services.
Insurance Follow-Up Specialist
Bayhealth Medical Center
10.2022 - 10.2023
- Processed medical insurance claims and payments.
- Resolved discrepancies in insurance payments by collaborating with insurance carriers.
- Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Contacted insurance companies to verify eligibility.
- Submitted insurance claims and updated patients' insurance information.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with insurance companies.
Office Manager
ActiveCare- Chiropractic and Rehabilitation
07.2019 - 10.2022
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Oversaw accounting, budgeting, and financial reporting.
- Organized and updated databases, records and other information resources.
- Provided medical billing and coding duties.
- Submitted patient statements and medical billing to insurance companies.
- Contacted insurance companies for patient medical billing operations.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained pre-authorization from insurance companies ahead of medical services.
Patient Service Representative
Penn Medicine
11.2016 - 07.2018
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
Education
High School Diploma -
St. Hubert Catholic High School For Girls
Philadelphia, PA06-2015
Skills
- Billing
- Bookkeeping
- Team supervision
- Administrative support
- Clear oral/written communication
- Scheduling and calendar management
- Data entry
- Office management
- Organizational skills
- Conflict management
Timeline
Office Manager
ActiveCare- Chiropractic and Rehabilitation
10.2023 - Current
Insurance Follow-Up Specialist
Bayhealth Medical Center
10.2022 - 10.2023
Office Manager
ActiveCare- Chiropractic and Rehabilitation
07.2019 - 10.2022
Patient Service Representative
Penn Medicine
11.2016 - 07.2018
High School Diploma -
St. Hubert Catholic High School For Girls
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