Summary
Overview
Work History
Education
Skills
Timeline
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Francesca DiBlasi

Philadelphia

Summary

Accomplished Office Manager with a proven track record at ActiveCare-Chiropractic and Rehabilitation, enhancing patient satisfaction and streamlining operations. Expert in billing and administrative support, I excel in organizational skills and conflict management, significantly improving office efficiency and team dynamics.

Overview

8
8
years of professional experience

Work History

Office Manager

ActiveCare- Chiropractic and Rehabilitation
10.2023 - Current
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Oversaw accounting, budgeting, and financial reporting.
  • Organized and updated databases, records and other information resources.
  • Provided medical billing and coding duties.
  • Submitted patient statements and medical billing to insurance companies.
  • Contacted insurance companies for patient medical billing operations.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained pre-authorization from insurance companies ahead of medical services.

Insurance Follow-Up Specialist

Bayhealth Medical Center
10.2022 - 10.2023
  • Processed medical insurance claims and payments.
  • Resolved discrepancies in insurance payments by collaborating with insurance carriers.
  • Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
  • Contacted insurance companies to verify eligibility.
  • Submitted insurance claims and updated patients' insurance information.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with insurance companies.


Office Manager

ActiveCare- Chiropractic and Rehabilitation
07.2019 - 10.2022
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Oversaw accounting, budgeting, and financial reporting.
  • Organized and updated databases, records and other information resources.
  • Provided medical billing and coding duties.
  • Submitted patient statements and medical billing to insurance companies.
  • Contacted insurance companies for patient medical billing operations.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained pre-authorization from insurance companies ahead of medical services.

Patient Service Representative

Penn Medicine
11.2016 - 07.2018
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted patients in filling out check-in and payment paperwork.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.
  • Used Epic to schedule appointments.

Education

High School Diploma -

St. Hubert Catholic High School For Girls
Philadelphia, PA
06-2015

Skills

  • Billing
  • Bookkeeping
  • Team supervision
  • Administrative support
  • Clear oral/written communication
  • Scheduling and calendar management
  • Data entry
  • Office management
  • Organizational skills
  • Conflict management

Timeline

Office Manager

ActiveCare- Chiropractic and Rehabilitation
10.2023 - Current

Insurance Follow-Up Specialist

Bayhealth Medical Center
10.2022 - 10.2023

Office Manager

ActiveCare- Chiropractic and Rehabilitation
07.2019 - 10.2022

Patient Service Representative

Penn Medicine
11.2016 - 07.2018

High School Diploma -

St. Hubert Catholic High School For Girls
Francesca DiBlasi