Noah Diehl
Bangor
Summary
Customer-focused professional with 6+ years of experience in customer service, sales, and team leadership across retail, remote, and digital environments. Skilled in conflict resolution, training, and digital collaboration tools.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Esports Team Moderator
02.2025 - Current
- Moderate online communications, enforce rules, and resolve conflicts.
- Schedule and coordinate scrimmages, matches, and team events.
- Build and maintain a positive and inclusive team culture in competitive settings.
Housekeeping Associate
Boscov's Department Store
10.2024 - 02.2025
- Maintained clean and safe store environments using commercial-grade equipment.
- Provided courteous service to customers and staff.
Appliance Specialist
Home Depot
05.2023 - 12.2024
- Consistently achieved sales targets through tailored customer recommendations.
- Assisted with special orders and installation services.
- Supported onboarding and training of new hires.
Remote Customer Service Representative - Flooring HDMS
Home Depot
12.2023 - 10.2024
- Delivered product knowledge and guided customers to the right flooring solutions.
- Resolved complaints, processed transactions, and maintained high satisfaction ratings.
- Ensured accurate stock levels and smooth digital transactions.
Special Services Associate
Home Depot
04.2022 - 05.2023
- Handled special orders and installations, improving order accuracy.
- Collaborated across departments to improve workflow efficiency.
- Helped onboard and train team members.
Retail Associate / Stocker
Big Lots
08.2018 - 04.2022
- Delivered excellent customer service and loyalty program enrollments.
- Maintained merchandise presentation and supported freight operations.
- Assisted in training new hires, fostering a supportive environment.
Education
Computer Support Specialist -
Penn Foster
Fitness & Nutrition -
Penn Foster
Small Business Management -
Penn Foster
Business Management - Business Administration
Penn Foster
Skills
- Customer Service & Sales
- Discord
- Slack
- Conflict Resolution & Team Moderation
- Training & Development
- Retail & Merchandising Strategies
- Problem-Solving & Quality Assurance
- Computer Support & Technical Knowledge
- Esports Team Management & Communication
- Sales
Websites
Certification
- Sales & Marketing Principles
- Customer Service Best Practices
- Retail & Merchandising Strategies
Volunteer Experience
Esports Team Moderator, Moderate online communications, enforce rules, and resolve conflicts., Schedule and coordinate scrimmages, matches, and team events., Build and maintain a positive and inclusive team culture in competitive settings., 02/01/25, Present
Awards
- Home award bronze
- Home award silver
- Home award gold
- Homer award platinum
Languages
- English, Native
- Spanish, Beginner
Timeline
Esports Team Moderator
02.2025 - Current
Housekeeping Associate
Boscov's Department Store
10.2024 - 02.2025
Remote Customer Service Representative - Flooring HDMS
Home Depot
12.2023 - 10.2024
Appliance Specialist
Home Depot
05.2023 - 12.2024
Special Services Associate
Home Depot
04.2022 - 05.2023
Retail Associate / Stocker
Big Lots
08.2018 - 04.2022
Computer Support Specialist -
Penn Foster
Fitness & Nutrition -
Penn Foster
Small Business Management -
Penn Foster
Business Management - Business Administration
Penn Foster