Noah Elamin
Pittsburgh
Summary
Goal-focused bank teller at Dollar Bank's Shaler branch, with experience in sales, customer service, and compliance. Skilled in referrals and product knowledge, building strong relationships with customers, and supporting teammates. Known for accuracy in cash handling, and a reliable record of mentoring others. Looking to grow into the Personal Banker role to continue serving customers, and contributing to branch success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
Dollar Bank
05.2024 - Current
- Drive sales and referrals by identifying customer needs, and recommending appropriate banking products and services.
- Deliver exceptional customer service by building trust, resolving issues quickly, and creating positive banking experiences.
- Assist customers with account inquiries, product knowledge, and digital banking tools to enhance their overall experience.
- Mentor and support new tellers by providing guidance on procedures, accuracy, and customer interaction best practices.
- Consistently balance cash drawers, maintain accuracy in high-volume transactions, and ensure compliance with bank policies, security standards, and regulations.
Customer Service Advocate
Carvana
08.2021 - 05.2022
- Effectively managed diverse customer inquiries, processing requests and transactions with precision.
- Provided exceptional problem-solving abilities by identifying and resolving customer issues swiftly.
- Upheld and exceeded customer service standards, consistently achieving high customer satisfaction ratings, while maintaining a professional and courteous demeanor in all interactions.
- Successfully informed and educated customers on a range of products and services tailored to meet their needs, increasing customer engagement with new and existing products.
- Processed orders, forms, applications, and requests.
Education
Bachelor of Science - Business Management & Sport Management
Robert Morris University
Coraopolis, PA05.2020
Skills
- Sales and Referral Skills
- Product knowledge
- Customer service and relationship management
- Leadership and mentorship
- Compliance and Risk Management
- Cash Handling and Accuracy
- Problem solving and decision making
- Communication and interpersonal skills
Certification
Hospitality and Tourism Certificate - 05/2019
Timeline
Bank Teller
Dollar Bank
05.2024 - Current
Customer Service Advocate
Carvana
08.2021 - 05.2022
Bachelor of Science - Business Management & Sport Management
Robert Morris University