Noah Neidig
Hokendauqua
Summary
Dynamic Front End Supervisor at Giant Food Stores with proven expertise in customer service and staff management. Enhanced customer satisfaction through efficient returns processing and cash handling accuracy. Recognized for coaching team members, resulting in improved performance and productivity in a fast-paced retail environment. Skilled in workflow management and problem-solving.
Qualified Front End Supervisor at Giant Food Stores with solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Giant Food Stores
12.2020 - 04.2025
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Curbside Shopper
Sams Club
05.2024 - 01.2025
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
Education
High School Diploma -
Whitehall High School
Whitehall Pa06-2023
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Staff management
- Time management
- Staff supervision
- Cash counting
- Cash handling
- Team supervision
- Cash handling accuracy
- Accurate money handling
Timeline
Curbside Shopper
Sams Club
05.2024 - 01.2025
Front End Supervisor
Giant Food Stores
12.2020 - 04.2025
High School Diploma -
Whitehall High School
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