Noelle Gair
Williamsport
Summary
Results-driven Children & Youth Case Manager with expertise in needs assessment, relationship building, and solution coordination. Skilled in managing high-volume interactions and maintaining thorough documentation to achieve positive outcomes. Offers strong consultative skills and resilience to navigate complex client decisions. Ready to leverage these strengths in account management and client acquisition roles.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Case Manager II
Lycoming-Clinton County Joinder Board
Williamsport
03.2024 - Current
- Assessed client needs and matched them with appropriate resources, demonstrating consultative problem-solving
- Managed high-volume caseloads, ensuring timely engagement and follow-up with clients
- Collaborated with attorneys, medical providers, and agencies to effectively advocate for client needs and secure necessary resources
- Mediated difficult conversations and de-escalated situations to maintain long-term engagement
- Communicated complex information clearly to clients, families, and external professionals
- Reviewed ongoing safety factors and took action to ensure client safety.
- Built and maintained relationships with clients through consistent outreach and trust-building communication
- Provided testimony during dependency court proceedings.
Program Coordinator
International Cultural Exchange Services
Williamsport
03.2023 - 03.2024
- Coordinated cultural exchange programs for diverse international participants.
- Developed training materials for program volunteers and staff members.
- Facilitated communication between host families and exchange students.
- Collaborated with educational institutions to enhance program offerings.
- Assisted in evaluating participant feedback to improve future programs.
- Maintained program documentation and compliance with regulatory standards.
- Ensured timely completion of project deliverables within budget constraints.
Sales Manager
Hana
Williamsport
06.2019 - 03.2023
- Develop and execute strategies to hit sales targets
- Create sales plans and forecasting reports
- Help reps improve closing techniques and customer engagement
- Adjust tactics based on performance data
- Build and maintain long-term client relationships
- Identify new market opportunities and growth areas
- Collaborate with leadership on pricing and product strategy
- Resolve escalated customer issues
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL 08.2019 - 07.2022
Skills
- Case Management & Coordination
- Client assessment
- Service planning
- Case documentation
- Record compliance
- Needs analysis
- Motivational interviewing
- Conflict Resolution
- Negotiation & Persuasion
- Client Engagement
- Consultative Communication
- Relationship Building
Certification
- Trauma-Informed Care for Helping Professionals – Certificate of Participation, recognizing commitment to fostering a safe, supportive, and inclusive environment for individuals impacted by trauma (March 2026)
Timeline
Case Manager II
Lycoming-Clinton County Joinder Board
03.2024 - Current
Program Coordinator
International Cultural Exchange Services
03.2023 - 03.2024
Bachelor of Science - Criminal Justice
American InterContinental University
08.2019 - 07.2022
Sales Manager
Hana
06.2019 - 03.2023