Noelle Jones
Ambler,PA
Summary
Dynamic leader with a proven track record at Home Depot, adept in team supervision and management, and excelling in customer engagement. Recognized for enhancing team performance and fostering strong relationships, bringing expertise in problem-solving and personnel training. Approach has consistently driven positive outcomes, embodying adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
06.2023 - Current
- Researched issues to obtain appropriate answers to customer inquiries, and trained specialists and associates to do the same.
- Implemented daily procedures with aisle associates to keep the department and overheads neat and organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused, as well as maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored and cross trained new associates to assist with filling the pipeline with associates interested in moving to specialty in the future, as well as being able to fill in as needed.
- Promoted a culture of teamwork and strong relationships with my team and associates throughout the store.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Consistently took time to stay up to date with product knowledge and trends to better train associates and assist customers.
Pro And Tool Rental Department Supervisor
Home Depot
01.2022 - 06.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Handled cash register, returns, and refunds.
- Built relationships with current and new customers to maintain goodwill and gain additional business.
- Promoted a "whole store approach" to pro by coaching and training associates in other departments and shouting out pro during store meetings.
- Mentored two new PA's at the pro desk and increased their competency to the level of the PASA's.
- Remained adaptable to new situations to better assist neighboring departments as well as my own.
- Promoted partnership between pro and rental departments to better assist our pro customers as well as maintained a fleet of rental tools.
Flooring Specialist
Home Depot
09.2021 - 01.2022
- Educated myself on product knowledge to better assist customers and peers.
- Consistently followed company SOPs to maximize sales for department and led by example with peers
- Was awarded specialist of the month.
- Consistently took time to learn neighboring departments to better assist customers.
Customer Service Associate
Home Depot
06.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with pulling orders as needed.
- Maintained level of calm in difficult customer situations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Front End Supervisor
Bed Bath & Beyond
11.2017 - 06.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised customer service desk as well as up to five cashiers per shift.
- Closed down and balanced registers each night as well as counting and balancing the safe.
Cashier/Hard Side Sales Associate
Bed Bath & Beyond
11.2015 - 11.2017
- Started as a seasonal hire and worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Packed down and put up merchandise in overheads.
Education
No Degree - General Studies/Classical Piano Performance
Montgomery County Community College
Blue Bell, PAHigh School Diploma -
Pennsylvania Cyber Charter High School
Ambler, PA06.2010
Skills
- Problem Solving
- Team Supervision and Management
- Team Building
- Policy Implementation
- Performance Management
- Customer Engagement
- Relationship building and management
- Conflict de-escalation
- Personnel training and development
- Quickly adaptable to change
Timeline
Specialty Department Supervisor
Home Depot
06.2023 - Current
Pro And Tool Rental Department Supervisor
Home Depot
01.2022 - 06.2023
Flooring Specialist
Home Depot
09.2021 - 01.2022
Customer Service Associate
Home Depot
06.2021 - 09.2021
Front End Supervisor
Bed Bath & Beyond
11.2017 - 06.2021
Cashier/Hard Side Sales Associate
Bed Bath & Beyond
11.2015 - 11.2017
No Degree - General Studies/Classical Piano Performance
Montgomery County Community College
High School Diploma -
Pennsylvania Cyber Charter High School
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