Noemi Velazquez
ALLENTOWN
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining patients satisfaction and service information to provide effective issue resolution. Skilled in promoting all options to increase revenue while addressing diverse issues.
Overview
32
32
years of professional experience
Work History
Patient Revenue Service Rep
St Luke’s University Health Network
ALLENTOWN
09.2019 - Current
- Responded to inquiries about services and insurance options for patients and other entities, ensuring clarity and understanding.
- Handled all insurance inquiries.
- Assist patient with understanding EOBs, COBs, claims, codes, Diagnosis codes.
- Start claim process, submit claims to insurances, refer patient to all available assistances and departments.
- Attend inbound and outbound calls in a timely manner providing quality and resolving adequately the situation before end of that call.
- Conducted follow-up on calls, faxes, emails, and correspondences to ensure timely communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Resolved customer concerns with friendly and knowledgeable service.
- Coordinated communication between departments to streamline operations.
- Provided support to medical staff during patient visits, stays, after hospital processes.
- Educated patients on health programs and available resources, empowering them to make informed decisions.
- Maintained accurate patient information in electronic health systems.
- Updated accounts with recent information and processed customer payments.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Followed proper cash handling procedures while completing transactions.
- Uphold strict standards for quality and performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Work with other departments to finalize cases, claims, patients questions.
Registered Medical Assistant
St Luke’s Hospital
Bethlehem
05.1994 - 08.2019
- Assisted healthcare providers with patient examinations and procedures.
- Organized and updated patient records in electronic health record systems to ensure accuracy and compliance.
- Prepared patients for diagnostic tests and examinations.
- Administered medications as directed by physicians and nurses.
- Facilitated communication between patients and medical staff to enhance care coordination.
- Informed patients about treatment plans and preventive care to promote adherence and understanding.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported front office activities including scheduling appointments and managing calls.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Performed patient assessments, including vital signs and medical history documentation.
- Prepared laboratory specimens for analysis and organized lab results.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Julio V Coronado
Carolina, PRRMA -
Lincoln College of Technology
ALLENTOWN, PASkills
- Claims processing
- Patient management
- Electronic health records
- Insurance knowledge
Customer service
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Professional
References
References available upon request.
Timeline
Patient Revenue Service Rep
St Luke’s University Health Network
09.2019 - Current
Registered Medical Assistant
St Luke’s Hospital
05.1994 - 08.2019
Julio V Coronado
RMA -
Lincoln College of Technology